Customer Support Consultant
7 meses atrás
Are you passionate about tech and interested to start in an international scale-up? Our client empowers hoteliers around the world by their innovative software platform bringing all the services together. They are looking for Dutch, French, Portuguese plus Spanish speakers to join their team to make sure that hoteliers are using the software with happiness
**Your responsibilities will include**:
- Providing assistance to the clients via ticket support and over the phone ensuring the best customer experience
- Training and advising hoteliers on how to use the software platform in order to get the best usage
- Advising clients on the solutions and proactively up-selling the additional paid features of the software
- Collaborating across teams and assisting with other projects
**About you**:
You have strong conversational skills and empathy to assist clients with questions and issues, as well as a commercial mindset to spot opportunities to up-sell. You are eager to learn more about the tech world and work in a fast-paced and entrepreneurial environment. You will have great opportunities to develop yourself professionally into senior and team-lead positions. You will join a young and multicultural team who love to celebrate successes
**Profile**:
- Fluent in Dutch or French or Portuguese + Spanish (C2-level) and English (C1-level or higher), both written and spoken
- Strong communication skills and proactive mindset
- Previous experience in customer support in technical environment
- Available to start as soon as possible in Lisbon
To apply, please send your CV in English and in Word format to Henna.
languagematters is acting as an employment agency in relation to this vacancy.
**Salary**: 18,000.00€ - 21,600.00€ per year
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)
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