Blizzard - German Speaker Customer Support - Fully
6 meses atrás
Are you communicative and problem solver?
On behalf of our client, we’re looking for **German Customer Care Agents**, to join the growing team of one of the World's largest gaming companies, in Lisbon The company is committed to deliver the best gaming experience to an ever-expanding customer base.
**Responsibilities**
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams
**Requirements**:
- **Native / near-native level of German and English**:
- High School/ Degree from an accredited University
- Prior experience in a similar role or in a call center will be considered a plus
- Computer skills
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation
**Benefits**
- **Excellent remuneration package**:
- A friendly working environment
- Career opportunities within a fast-paced and challenging environment
- Great health medical plan
- Work from office policy
**Salary**: 1,220.84€ - 1,599.75€ per month
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
Application Question(s):
- Are you legally able to work in Portugal?
- Are you open to work some weekends?
- Are you open to work night shifts?
**Education**:
- High school or equivalent (required)
**Experience**:
- gaming: 1 year (preferred)
**Language**:
- German (required)
- English (required)
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