Client Operations Delivery Analyst

Há 4 dias


Oeiras, Portugal Cisco Systems Tempo inteiro

**Cisco Asset Management Services** is crafted to give customers near real-time Hardware (HW) and Software (SW) Installed Base (IB) view, so that customers can optimally manage the life cycle of their Cisco entitlements and make the right business decisions. This is a customer engagement role which requires customer engagement/service experience. The Cisco Asset Managers work directly with stakeholders and collaborate with Cisco Customer Experience (CX) and Sales teams to deliver Hardware, Software and Service Coverage insights and enable a smooth assets lifecycle management to the end customer.

This role plays a key part in enabling Cisco’s recurring revenue business by providing clean, accurate data. Asset managers are encouraged to understand customer’s hardware and software inventory better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence.

**Role & Responsibilities**:

- Define customer’s business structure and associated Cisco assets (HW and SW) that will be managed under the service scope.
- Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.
- Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
- Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable).
- Deliver useful insights/reports on embedded Software - OS Conformance - and ensure compliance to reduce device or network downtime due to out of date or non-suggested software versions.
- Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
- Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).

**Eligibility & Qualifications**
- Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs.
- A proficient communicator that is assertive and inspires trust in others.
- Proactive, self-sufficient, and highly organised with outstanding time managements skills.
- Can-do-attitude and eagerness to provide the best customer service in class.
- Bachelor's degree/Graduate preferred.
- At least 5 years of overall customer engagement/service experience.
- Fluent English speaker (other languages are also a plus).
- Able to travel abroad quarterly as required.
- Knowledge of the industry, Cisco products and services.

**Why Cisco**
- We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who are not afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

**We Are Cisco.**

**Cisco COVID-19 Vaccination Requirements



  • Oeiras, Portugal Cisco Systems Tempo inteiro

    As a Client operations Delivery Analyst you will help develop and leverage “AMRR” enterprise solution in alignment with Customer lifecycle motions. “AMRR” provides a digitized platform experience for Customers visibility and management of all of their Assets in one place, allowing for assigned users to take actions with customers, access reports and...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    As a Client operations Delivery Analyst you will help develop and leverage “AMRR” enterprise solution in alignment with Customer lifecycle motions. “AMRR” provides a digitised platform experience for Customers visibility and management of all of their Assets in one place, allowing for assigned users to take actions with customers, access reports and...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    Main responsibilities: Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software Engage with account team and provide transparency into the assets & entitlements procured by the...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    Main responsibilities: Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software Engage with account team and provide visibility into the assets & entitlements procured by the...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    **What You'll Do** As a high-energy, self-motivated, and collaborative Business Operations Analyst supporting the Commerce Operations - EMEAR Operations organization, your key area will be supporting Change Management needs for the organization managing and coordinating the roll out during the roll out period and according to the change management plan....


  • Oeiras, Portugal Acolad Tempo inteiro

    Paço de Arcos, Lisbon, Portugal Sales Full-time **Description**: **Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Amplexor, TextMaster and Livewords, the group is present in 25 countries and has a network of over 2,000 internal experts worldwide and +20,000 external...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    What You'll Do As a high-energy, self-motivated, and collaborative Business Operations Analyst supporting the Commerce & Lifecycle Operations EMEA (CLO EMEA) organization, you will be responsible for managing key analytics for the organization, analyze data and generating reports using specialized domain knowledge and developed business expertise, but also...

  • Operations Analyst

    1 semana atrás


    Oeiras, Portugal Cisco Systems Tempo inteiro

    **What You’ll do** As Partner Operations Manager, you are the primary engagement contact for delivering key Operations Services. You can guide them in how to demonstrate the full network of specialists and capabilities that are available to improve their productivity and growth and help them in the transition of their business into a recurring revenue...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **IQVIA** **is a leading global provider of contract research services, strategic consulting services and innovative technology solutions, dedicated to using analytics and science to help healthcare stakeholders find better solutions for their patients. Join us on our exciting journey! Our vision is to be the preferred technology partner - “from molecule...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **IQVIA **is looking for talented and passionate applicants at Analyst level to join the affiliate of our **Swiss Analytics & Consulting** team located in **Lisbon, Portugal.** **Analyst / Business Analyst**: Analysts in the Swiss Analytics & Consulting Team play a critical role in the success of our projects and often act as experts in identifying the...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    **What you will do** The Regional Delivery Manager reports into the Regional Delivery Manager Leader and holds the accountability and responsibility for case delivery management in the region for regionally delivered components. - They are aligned to a Component or group of sub-components and own, leads and is responsible for the successful execution of...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    The Field Operations Manager is the bridge between Operations and Compensation. As the trusted advisor to the Sales Teams you will be responsible for driving Field Productivity and Readiness. Being the Sales advocate for Quote to Compensation related support you will be the key enabler for our Sales teams on New business models and Buying programs that today...

  • Operations Analyst

    Há 4 dias


    Oeiras, Portugal Cisco Systems Tempo inteiro

    **What You’ll Do**: As Partner Operations Manager, you are the primary engagement contact for delivering key Operations Services. You can guide them in how to demonstrate the full network of specialists and capabilities that are available to improve their productivity and growth and help them in the transition of their business into a recurring revenue...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **Opportunity to join a growing project in our company based in Oeiras, Portugal**: Within IQVIA’s Technology Solutions division, our organization is Technology Solutions Global Delivery (TSGD), comprising of 2,200+ colleagues in 22+ countries. We are seeking an experienced and energetic teammate to create and operationalize a common delivery induction...


  • Oeiras, Portugal Hewlett Packard Enterprise Tempo inteiro

    Support Operations Business Data Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Business Analysis**: - Work collaboratively with the CMS Support team and stakeholders to analyze business needs, and provide ongoing data/reports to be able to make business decisions. - Acquire data from...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **Admin Support Sales Operations - EMEA Sales Admin Team**: The Sales Admin will work within the Sales Admin Team and be responsible for supporting Salerforce - Billing Notifications Forms. He/she will provide support to the Sales Admin Team and ensure billing happening on time and according to company guidelines **Principal Accountabilities**: - Respond...

  • Business Analyst

    7 meses atrás


    Oeiras, Portugal IQVIA Tempo inteiro

    Provides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions to leading small teams. Contributes to meeting client satisfaction...

  • Rwe Analyst

    1 semana atrás


    Oeiras, Portugal IQVIA Tempo inteiro

    **IQVIA’s Real World Evidence area are covers offerings including HEOR, HTA, database studies and primary data collection studies. Our team is fast-growing and highly successful, focusing on delivering tangible results to clients in the pharmaceutical and healthcare industries. We leverage world-class scientific capabilities and unrivalled proprietary...

  • Operations Manager

    3 meses atrás


    Oeiras, Portugal Cisco Systems Tempo inteiro

    Operations Manager is the bridge between Operations and Cisco’s client (Partner/Disti/Customer/ Field) experience. As the trusted advisor to our clients, the Operations Manager will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save...


  • Oeiras, Portugal IQVIA Tempo inteiro

    **Analyst - Literature Review - RWS Methods & Generation EMEA team** IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and...