Technical Escalation Support Iot
2 semanas atrás
**Description**:
**Responsabilities**:
- Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience.
- Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues.
- Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. This can include a range of potential work item categories; such as self-healing mechanisms, self-serve, transparency, automation, and/or increasing the capabilities for Azure support.
- Contribute to product improvements by filing impactful bugs, design change requests and helping developers to fix and ship them to production, preventing customers from being impacted.
- As a trusted advisor to the Microsoft Azure engineering team and the Serviceability Technology Lead, you will suggest changes to future versions to better equip our support teams as well as our partners and customers and help influence in-market solutions today.
- As a customer ambassador, you will also partner with engineering leadership for strategic technical, architectural and design discussions, and drive strategic thought leadership for Azure Diagnostics/UDE tools creation and usage worldwide bringing the customer voice to the center of impactful decisions. These strategic areas of focus will target our highest impact pain points for our partners, customers and team members.
- Able to work well in challenging situations while exhibiting flexibility and ability to tolerate and manage through ambiguity and uncertainty.
**Qualifications**:
- 4-5+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.
- 1-2+ years of experience in one or more of the following: Microsoft Azure Platform, Cloud Computing, Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal), Microsoft Cognitive Services (including Azure OpenAI) & IoT services (only required 1 of services), Knowledge of Service oriented architecture.
- Familiarity with development: tools, language, process, methods, troubleshooting: Experience with Data Integration solutions and services and experience with Open Source technology preferred;
- Development/Coding: Experience with C#, JAVA,.NET, PowerShell, CLI, Cognitive Services (including Azure OpenAI) and/or IoT (only required 1 of services), Experience with workflow automation tools like Power automate, Azure automation etc., Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product;
- Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions.
**Join us. Let's innovate together**
**Requirements**:
-
Support Escalation Manager
Há 6 dias
Lisboa, Lisboa, Portugal Noesis Tempo inteiroSupport Escalation Manager - Lisbon/Hybrid Lisboa Published on July 24, 2023DescriptionMain Tasks and Responsibilities:Customer Resolution: Acts as a primary contact for moderate to highly complex (eg. longer running issues or more sensitive issues) escalation issues for customers. Collaborate with various internal and external teams to resolve customer...
-
Support Escalation Manager
2 meses atrás
Lisboa, Portugal Noesis Tempo inteiro**Support Escalation Manager - Lisbon/Hybrid** - Lisboa - Published on July 24, 2023Description **Main Tasks and Responsibilities**: Customer Resolution: - Acts as a primary contact for moderate to highly complex (eg. longer running issues or more sensitive issues) escalation issues for customers. Collaborate with various internal and external teams to...
-
Escalation Manager
3 semanas atrás
Lisboa, Portugal Full Fabric Tempo inteiro**Overview***: We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...
-
Support Escalation Manager
2 meses atrás
Lisboa, Portugal Noesis Tempo inteiro**Description**: **Main Tasks and Responsibilities**: Customer Resolution: - Acts as a primary contact for moderate to highly complex (eg. longer running issues or more sensitive issues) escalation issues for customers. Collaborate with various internal and external teams to resolve customer issues. Communicate with customers to understand their issue and...
-
Support Escalation Manager
Há 14 horas
Lisboa, Portugal Noesis Tempo inteiro**Description**: **Main Tasks and Responsibilities**: Customer Resolution: - Acts as a primary contact for moderate to highly complex (eg. longer running issues or more sensitive issues) escalation issues for customers. Collaborate with various internal and external teams to resolve customer issues. Communicate with customers to understand their issue and...
-
Incident And Escalation Manager
4 semanas atrás
Lisboa, Portugal Acronis Tempo inteiroAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Incident and Escalation Manager who is ready to join our mission in creating a #CyberFit future! In this role you will...
-
Incident And Escalation Manager
3 semanas atrás
Lisboa, Portugal Acronis Tempo inteiroAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Incident and Escalation Manager who is ready to join our mission in creating a #CyberFit future! In this role you will...
-
Escalation Manager
Há 6 dias
Lisboa, Lisboa, Portugal Full Fabric Tempo inteiroOverview:We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
2 semanas atrás
Lisboa, Portugal Buscojobs PT C2 Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...
-
Escalation Manager
2 semanas atrás
Lisboa, Portugal Full Fabric Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
Há 5 dias
Lisboa, Lisboa, Portugal FULL FABRIC Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
Há 5 dias
Lisboa, Lisboa, Portugal Full Fabric Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Iot Architect
2 semanas atrás
Lisboa, Portugal EDP PT Tempo inteiro**EDP** is a global energy company that leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society. The **Digital Global Unit (DGU**) is an area of **EDP SA** and its mission...
-
Iot Architect
2 semanas atrás
Lisboa, Portugal EDP Energias de Portugal S.A. Tempo inteiroLocation: - Lisboa - Portugal - Salary: - Competitive - Type: - Permanent - Main Industry: - Search Agriculture, Fisheries & Forestry Jobs - Other Industries & Skills: - Electronics, Utilities & Services - Advertiser: - EDP Energias de Portugal S.A. - Job ID: - 126314425 - Company: - EDP Energias de Portugal S.A. - Posted On: - 18 March...
-
Iot Architect
Há 5 dias
Lisboa, Lisboa, Portugal EDP Energias de Portugal S.A. Tempo inteiroLocation: Lisboa Portugal Salary: Competitive Type: Permanent Main Industry: Search Agriculture, Fisheries & Forestry Jobs Other Industries & Skills: Electronics, Utilities & Services Advertiser: EDP Energias de Portugal S.A. Job ID: Company: EDP Energias de Portugal S.A. Posted On: 18 March 2023EDPis a global energy company that leads based on the values of...
-
Partner Technical Advisor for Data
Há 7 dias
Lisboa, Portugal Microsoft Tempo inteiro**Responsibilities**: As an Partner Technical Advisor (PTA), you will be an important member of the Customer Service and Support (CSS) Data and AI Support Team and a virtual member of the Cognitive Services (Azure OpenAI) & AML Product Group. You will have the following key responsibilities: - Technically Manage a team of 20 support engineers from Delivery...
-
Technical Support
Há 5 dias
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAre you passionate about Online Advertising and new technologies? Would you like to join one of the leading tech companies?Part of your daily activities will be:Support deliveries;Work with customers to resolve technical customer issues on the Partner Center Platform.In addition, you will focus on determining technical support Pain areas that she/he would...
-
Technical Support for
Há 5 dias
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroWhat you can expect- In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.- Whoever you are. Whatever you do. Wherever you're from. Here you will feel welcome.- Be part of a dream team, be yourself and live your ambitionsOur Client Founded in 1975,...
-
Technical Support for
Há 5 dias
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroWhat you can expect- In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.- Whoever you are. Whatever you do. Wherever you're from. Here you will feel welcome.- Be part of a dream team, be yourself and live your ambitionsOur Client Founded in 1975,...
-
Technical Support Engineer
4 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
