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Acceptance Experience Product Manager
4 meses atrás
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Acceptance Experience Product Manager
Overview
Together with regional Acceptance teams and cross-functional partners around the globe, Global Acceptance Solutions works to expand Mastercard acceptance and help merchants and acquirers grow their businesses through Acceptance solutions and programs. At its essence, building acceptance is about driving the secular shift from cash to electronic payments, ensuring Mastercard is available everywhere consumers choose to pay, and giving consumers the best payment experience - one that’s fast, convenient and secure.
As payments extend across channels and devices and the lines between physical and digital commerce blur, the expectation among consumers for frictionless experiences and the availability of tools to deliver frictionless experiences is only increasing. At the same time, there are many forces that can introduce friction into the checkout experience whether driven by regulatory requirements, sub-optimal product implementations, or local nuances, placing Mastercard at risk of not only losing transactions but also disintermediation. This is why within the Product Management team in Global Acceptance, we have a dedicated focus on creating consistent, quality experiences at checkout and delivering on our brand promise and product value propositions.
Our Acceptance Experience Manager will identify, prioritize, and execute initiatives that ensure frictionless consumer experiences across Mastercard’s acceptance footprint of more than 90 million locations. This will involve developing a deep understanding of how the POS experience is created and the roles different players in the Acceptance ecosystem (e.g. acquirers, terminal providers, ISVs) play in creating that experience. This starts with the transaction flow but extends to branding and cashier interactions - all of the elements that contribute to making or breaking a consumer experience. It will involve the development of best practices and product standards to improve the POS experience, establishment of KPIs to measure experience quality, solution development, and ownership of initiatives to enhance Mastercard and industry standards that impact checkout experience. Critical for success in this role is working cross-functionally with our global and regional partners across the business.
Role
- Develop and execute a go-to-market strategy to establish product management priorities and achieve global scale with programs that ensure a consistent checkout experience
- Enhance Mastercard product development programs, network rules and standards to ensure optimal checkout experiences across our footprint and our acceptance products
- Define Acceptance Quality KPIs and implement competitive benchmarking to inform market opportunities
- Explore development of new solutions that drive our customers’ focus on removing friction from the checkout experience
- Create case studies and Go-to-market materials to showcase impact of best practices and support customer engagement
All About You
- Passion for consumer experience, and process optimization
- Self-starter with an ability to identify market opportunity through data-driven insights
- Product management and product development experience / Proficiency working with technical concepts and partners
- Excellent communication (written and verbal) skills with ability to simplify complex concepts, communicate across audience levels, and develop compelling narratives
- Excellent project management skills - proven ability to launch and manage large, cross-functional initiatives
- Ability to partner with and influence key stakeholders
- Acquiring and Merchant payments experience desired
- Bachelor’s required, MBA preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Comple
