Customer Support Agent

3 semanas atrás

Lisboa, Portugal TLFE PT Tempo inteiro

THE LUCK FACTORY is a team of experts in IT, marketing, advertising and promotion activities. A team of experienced, hardworking and creative people who are never short of ideas that work best for your business. As an innovative software development company, The luck Factory navigates the business landscape via industry knowledge and digital capabilities. We combine results-driven digital transformation strategies and data engineering at scale. Being a technology agnostic IT services provider, we advise and implement the best enterprise business solutions to help realize your digital strategy.

We are looking for an outgoing and highly motivated Customer Support Agent to deal with our customers. The CS Agent plays a key role in optimizing the customer experience and also work with different departments in order to solve customers-related issues. To be successful, you should be able to show empathy and have excellent communication skills.

Training will start immediately after recruiting process ends.

Main responsibilities:

- Build and maintain a strong relationship with customers by providing prompt and accurate service in order to promote customer loyalty via several media channels.
- Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order to facilitate customers' monetary transactions.
- Working closely with the Technical department in order to remain aware of and to solve any potential technical issues associated with the products.
- Communicating with the Marketing department to escalate and solve any issue that may arise.
- Ensuring delivery of excellent customer service to resolve any kind of inquiry.
- Being aware and keeping up to date with all the procedures related to your department.
- Being able to point out any process weaknesses and escalate it to the management.

Key requirements:

- Excellent communication skills in English (writing and speaking) - MANDATORY
- Good command of French (desirable)
- Good command of Portuguese (desirable).
- Highly motivated team player.
- High level of empathy.
- Able to work in a high-volume work environment.
- Self-motivated with a positive attitude and good problem solving skills.
- Previous experience from a customer service position is mandatory.

Additional information:

- Full time position, based on the outskirts of Lisbon (Carnaxide).

Package:

- 40 working hours per week
- 2 rotating shifts (08h00-17h00 / 12h00 - 21h00) from Monday to Sunday with 2 days off/week.
- Bonus on performance metrics.
- Food Allowance (4,77 euros/working day).
- Free lunches at the office from Monday to Saturday.
- Transport Allowance.
- Gym allowance (after 6 months).
- Quarterly event activities.
- Health and dental insurance.

**Tipo de oferta**: Período Integral

Salário: 20.000,00€ - 25.000,00€ por ano

**Benefícios**:

- Subsídio de transporte

Horário de trabalho:

- Turno de 8 horas

Tipos de pagamento complementares:

- Bónus anual
- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal

Idioma:

- Ingles (obrigatório)

Data de início prevista: 09-01-2023

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