Web Service Delivery Manager

Há 7 dias

Lisboa, Portugal Grünenthal Tempo inteiro

**Country**:Portugal**City**:Lisbon**Department**:Corporate Functions**Job ID**:43916**Job Grade**: 11**Hiring Manager**: Luis Leal**Internal Posting Date**: 02/02/2024- Our **Corporate Functions** teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills - from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.**What the job looks like**:

- Support the Web & Cloud architect on monitoring projects and demands;
- Support web technical team providing clear requirements to be developed;
- Support business users, capturing the needed requirements;
- Participate in business development efforts and strategy engagements;
- Manage the project teams and budgets and resolving challenges;
- Manage communication with the IT product owners within the organization;
- Management of POs and SOWs;
- Monitoring SLAs agreements;
- Follow up of web deliveries and communication to Web & Cloud architect;
- Interact with external agencies tracking their performance and ensuring a reliable delivery;
- Handle support requests from different Business Units;
- IVANTI ticketing system and provide support for end users related to websites.

**What you'll bring to the table**:

- 8+ years’ experience in project management;
- 2-3 years’ experience in web service delivery projects;
- Detailed understanding omnichannel strategy, experience implementing large scale global web projects dealing with vendors;
- Familiarity with other digital marketing technologies such as social media, search, web analytics, ecommerce, and behavioral targeting;
- Excellent understanding of emerging technologies and the ability to define and articulate various strategic digital technologies to our clients;
- Familiarity with agile development methodologies;
- English fluent and preferably one further European language;
- Excellent communication skills;
- Excellent client relationship skills, ability to develop relationships with senior client executives based on credibility in the digital marketing area. Must be able to effectively manage client expectations;
- Ability to multi-task and support multiple client projects at the same time.

Luis Leal, the Hiring Manager

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