Technical Support Specialists

6 meses atrás

Lisboa, Portugal Cluster OSL Tempo inteiro

**Cluster is a dynamic hub with big aspirations.**

**Why do we say that?**

We began with just three visionaries in 2020, and today, we've flourished into a team of over 300 professionals across our four offices in Lisbon. Now, we're extending our reach to Barcelona and building a team to serve markets across Europe, including Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and our beloved Portugal.

More than a company, Cluster is committed to nurturing growth opportunities for its team members. Without our dedicated team, none of this would be possible. Since our inception, we've fostered a tight-knit culture, and we intend to uphold this spirit as we welcome new members into our fold.

At Cluster, you're not just an employee - you're a valued team member contributing to our collective growth, including your own.

We're seeking dynamic and passionate individuals fluent in multiple languages to join our team, deliver exceptional customer experiences, and help foster a positive workplace environment.

**About The Role**:

- Provide outstanding technical support by addressing inquiries about our product, hardware, or software issues, troubleshooting methods, and managing repair requests, coordinating with our repair network.
- Address and resolve customer complaints efficiently, striving to enhance satisfaction.
- Process and record customer and internal requests, orders, tickets, etc., adhering to defined time limits.
- Maintain respectful communication in all interactions, following established procedures and policies.
- Provide feedback to enhance processes and actively engage in finding solutions.

**What We Expect From You**:

- Excellent communication skills and a strong team-oriented mindset.
- Positive attitude, customer satisfaction orientation, and proactive approach.
- Ability to deliver results independently and adapt in various situations.
- Ambition to collaborate with team members and share experiences.
- Well-organized with a strong work ethic and integrity.
- High school diploma or higher education.
- Minimum of 1 year of Customer Support/Technical Support experience.
- Reliable, professional, and progressive mindset.
- Nice-to-have: 6 months' experience in a Technical Support role.
- Fluent in Chinese (C2 level).
- Proficiency in English at a B2 level.

**What You Can Expect From Us**:

- Fully paid onboarding period (one month) after successful completion of training.
- Professional career progression and support throughout your development.
- A multicultural and diverse environment with an outstanding workplace culture.
- Team-building activities organized by Cluster and its team members.
- Competitive entry-level salary package, including transportation allowance.
- Performance bonuses.
- All necessary equipment provided by the company.
- Private medical insurance provided after the probationary period.
- Location: Lisbon (on-site in Saldanha + Hybrid).
- Contract Type: Permanent.
- Start Date: ASAP.
- Job Type: Full Time (Monday to Saturday).

Pay: 1,510.00€ - 1,850.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Chinese (required)

  • Digital Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...

  • Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    Unlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Axians Portugal. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving customer technical issues. You will work collaboratively within and across teams, leveraging troubleshooting tools...

  • Technical Support Specialist

    2 meses atrás

    Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at HCLTech. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to customers via phone, email,...

  • Technical Support Specialist

    4 semanas atrás

    Lisboa, Portugal Bridge In Tempo inteiro

    Introduction The Technical Support Specialist will join the new team in Lisbon to support a leading Integration Platform as a Service (IPAAS) solution, specialising in HR and other critical integrations to streamline the Company´s clients´ digital ecosystems. As the platform expands, a proactive and enthusiastic Technical Support Specialist will play a key...

  • Technical Support Specialist

    4 semanas atrás

    Lisboa, Portugal Bridge In Tempo inteiro

    IntroductionThe Technical Support Specialist will join the new team in Lisbon to support a leading Integration Platform as a Service (IPAAS) solution, specialising in HR and other critical integrations to streamline the Company´s clients´ digital ecosystems. As the platform expands, a proactive and enthusiastic Technical Support Specialist will play a key...

  • Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities:Respond to customer inquiries and resolve technical issues...

  • Spanish Technical Support Specialist

    3 semanas atrás

    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    DescriptionRole DescriptionThis is a full-time on-site role for a Technical Support Specialist. The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database. The Technical Support Specialist would also...

  • Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Job OverviewMicrsoft is looking for a skilled Technical Support Specialist to join our Customer Experience & Success organization. As a Technical Support Specialist, you will play a critical role in delivering seamless support experiences to our global customers.With over 18,000 employees worldwide, our organization is responsible for the strategy, design,...

  • Spanish Technical Support Specialist

    2 meses atrás

    Lisboa, Portugal Konecta Portugal Tempo inteiro

    Description Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also...

  • Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Intapp Tempo inteiro

    Role Overview:At Intapp, we're looking for a skilled Technical Support Specialist to join our Client Success and Support team. As a key member of our team, you'll be responsible for investigating, triaging, and resolving tickets that flow into the support queue.

  • Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service to our clients in the German market.Key Responsibilities:Manage incoming queries in a customer service environment, troubleshooting technical issues and...

  • Technical Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. This role is responsible for providing top-notch customer support and resolving technical issues related to e-commerce, software, hardware, and wireless connectivity.Key Responsibilities:Respond to customer inquiries via various channels,...

  • French Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro

    Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also collaborate...

  • Technical Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    About the RoleAs a Technical Support Specialist at Capgemini Engineering, you will play a critical role in providing initial support and attempting to resolve incidents at the first point of contact. You will leverage knowledge bases, standard operating procedures, and troubleshooting techniques to ensure seamless service delivery.

  • Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Axians Portugal.About the JobAs a Technical Support Specialist, you will be responsible for providing application support for a national project in the banks sector.RequirementsPrevious experience with application supportExperience with SQL and PL SQLExperience with...

  • Technical Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Job Title: Technical Support SpecialistJob Description:Headhunt International is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Responsibilities:Identify customers' needs and deliver appropriate...

  • Technical Support Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Job Description: We are seeking a highly skilled Technical Support Specialist to join our team at Get The Job. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Responsibilities: • Provide technical support via phone, email, and in-person • Analyze and troubleshoot complex technical...

  • Technical Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Willis Towers Watson (Wtw) - Insurance Services Tempo inteiro

    At Willis Towers Watson (WTW) - Insurance Services, we are seeking a highly skilled Technical Support Specialist to join our team. This is a rewarding role where you will play a crucial part in providing top-notch IT support services to our customers.About the RoleThe successful candidate will be responsible for managing customer queries and performing...

  • Enterprise Technical Support Specialist

    1 dia atrás

    Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    About the RoleAs an Enterprise Technical Support Specialist at Recruitment Direct, you will play a crucial part in delivering exceptional support to our clients. This role requires a blend of technical expertise and excellent communication skills.

  • Technical Support Specialist Position

    Há 1 mês

    Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Germany.The ideal candidate will have excellent technical skills, strong analytical abilities, and excellent communication skills in German and English.The Technical Support Specialist will be responsible for providing technical assistance and support to our clients,...