Service Desk Agent with German Osiris
7 meses atrás
Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first-class service.
- Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Personal Development Takes ownership of own development and has a development plan in place.
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Service Desk Agent
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Service Desk Agent
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Service Desk Agent
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Braga, Portugal Recruit4Work S.L. Tempo inteiroYou will play a crucial role in initiating and leading a cultural transformation that fosters an atmosphere where teams can deliver improved, quicker, and more efficient solutions. This will be achieved by leveraging your current expertise and skills. As you shape your own approach to work, you will also be influencing the way the world learns, travels,...
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German Speaking Customer Service Representative
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Braga, Braga, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative - German LanguageWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a German-speaking representative, you will be the primary point of contact for our customers and travel agents, providing exceptional support and guidance throughout the booking process.Main...
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German Customer Service Representative
Há 4 dias
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Service Desk
Há 2 dias
Braga, Portugal Inetum Tempo inteiro**Mission** - Ensuring the Service Desk service using various logging tools for handling, tracking, resolving or forwarding incidents, requests and changes - Providing IT support and remote IT support - Ensuring the follow-up of registered tickets in order to guarantee end-to-end SLAs **Profile** - 1/2 years of proven technical experience in troubleshooting...
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German Speaking Customer Service Representative
2 semanas atrás
Braga, Braga, Portugal Eco Plus Solutions Ab Tempo inteiroCustomer Service Representative - German LanguageWe are seeking a highly skilled and fluent German-speaking customer service representative to join our team. As a customer service representative, you will be the primary point of contact for cruise customers and travel agents, providing support with booking-related queries and managing pre- and post-booking...
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German Speaking Customer Service Representative
2 semanas atrás
Braga, Braga, Portugal Eco Plus Solutions Ab Tempo inteiroCustomer Service Representative - German LanguageAre you passionate about delivering exceptional customer experiences and fluent in German?We're seeking a skilled Customer Service Representative to join our team, providing top-notch support to our customers and travel agents in a fully remote role.This is an exciting opportunity to grow within a fast-paced...
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Customer Support Agent
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Customer Service Representative
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Braga, Braga, Portugal Ttec Tempo inteiroAbout the RoleWe're seeking a skilled Customer Service Representative to join our team in Plovdiv, Bulgaria. As a German-English language support agent, you'll play a vital role in delivering exceptional customer experiences through chat and email services.Key ResponsibilitiesResolve customer issues via chat, text, email, social media, and other nonverbal...
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Customer Service Representative
3 semanas atrás
Braga, Braga, Portugal Ttec Tempo inteiroAbout the Role:We're seeking a skilled Customer Service Representative to join our team in Plovdiv, Bulgaria. As a German-English Language Support Agent, you'll be responsible for resolving customer issues via chat, email, and other written communication channels.Key Responsibilities:Answer incoming written communications from customersConnect and resolve...
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Service Desk Technician F/m/nb
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Service Desk Agent with French
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Braga, Portugal Fujitsu Tempo inteiroRole Purpose To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products...
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Service Desk Technician
5 meses atrás
Braga, Portugal Cegid Tempo inteiro**About us **:Come and experience a variety of jobs, join us! Cegid is an international group with over 4,400 employees in more than 20 countries who support professionals in the fields of accounting, payroll and human resources, ERP, taxation and retail. Cegid designs useful and innovative management solutions for its customers, in order to become their...
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Braga, Braga, Portugal Cpm International Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team at CPM International. As a key member of our global customer support team, you will play a vital role in delivering exceptional customer experiences for our clients.Your Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, or...
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Customer Support German Market
5 meses atrás
Braga, Portugal KGR Tempo inteiroWe are recruiting for an international company a German speaking Customer service Agent, **Remote possible** **Missions**: - Communicate with customers using various channels - Ensure customer satisfaction and provide professional customer support - Support standard queries - Develop an understanding of customer’s position and service delivery...
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Técnico de Service Desk
5 meses atrás
Braga, Portugal Carclasse, S.A. Tempo inteiroCom 30 anos de existência, a Carclasse é um dos maiores concessionários e oficina autorizada Mercedes-Benz, Smart, Evobus, Land Rover e Jaguar. É também reparador autorizado da TESLA. Do Minho ao Algarve, queremos continuar a trabalhar com pessoas apaixonadas pela área e motivadas a trazer o seu valor para a nossa empresa. A empresa tem conhecido um...
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Service Desk Agent with Italian and English
6 meses atrás
Braga, Portugal Fujitsu Tempo inteiroKey Accountabilities - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). - Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery...
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German Customer Service
Há 1 mês
Braga, Portugal Cross Border Talents Tempo inteiroWork in Portugal as a German Customer Representative.We in Cross Border Talents we are searching for people that want to make a career while enjoying life in Portugal, amazing food, warn people, nice beaches and grow in a company with the biggest portfolio of IT, Customers Service, Media, Sales, Tech Support and others.We are looking for Italian...
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Customer Advisor
Há 6 dias
Braga, Braga, Portugal Eco Plus Solutions Ab Tempo inteiroAbout the Role:As a German Speaking Customer Advisor, you will be the primary point of contact for cruise customers and travel agents, providing exceptional support with booking-related queries and managing pre- and post-booking concerns.Key Responsibilities:• Handle incoming calls from customers and travel agents, assisting with inquiries about cruise...