Customer Success Manager

3 semanas atrás

Lisboa, Portugal Variacode Tempo inteiro

**Why We Need You**

Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth phase, we are excited to search for our next Customer Success Manager Customer Success Managers are responsible for ensuring that our customers successfully use our services throughout their lifecycle.

**How You Contribute to Our Vision**
- Assist assigned customers with onboarding, configuration, and ongoing product adoption
- Partner with Sales to create a strategic engagement
- Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities
- Reach out to customers and address where they are not fully utilizing the product
- Identify accounts that are likely to churn using product data, queries, and information to support your analysis
- Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
- Work to assess customers that have been lost or churned, identifying reasons for churn and building a strategy to win customers back
- Make your customers wildly successful at the work they do by leveraging the platform

**Requirements**:

- English: Advanced
- Bachelor's degree in a technical or business discipline is preferred.
- Extensive experience in customer-facing roles, particularly those involving technical products.
- Skilled in onboarding new customers, driving customer adoption, and developing the expansion of their usage.
- Adept at diving into customer usage data and extracting actionable insights to drive strategic decisions and foster customer retention and growth.
- Exceptional communication and presentation skills, coupled with strong time management capabilities. You excel at building relationships and presenting complex information in an accessible manner.
- The ability to thrive in fast-paced situations, maintaining a results-oriented focus and a commitment to collaborative problem-solving.
- Familiarity with DevOps practices, IT monitoring tools, and infrastructure technologies is a plus.
- Based in Lisbon, Portugal.

**Beneficios**
- Competitive salary
- Hybrid modality
- Workspace setup bonus $400 USD gross
- Bonuses in September and December, $300 USD gross each
- Company laptop
- Floating day (Ex: Birthday off)
- 20 working days of vacation after the first year of employment
- 6 paid days off (PTO’s)
- English Online Training

**Additional Programs**:

- USD $500 if you bring a new employee using our referral program.

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