![Colt Technology Services](https://media.trabajo.org/img/noimg.jpg)
German Service Desk Agent
4 semanas atrás
Location:
- Lisbon, Portuguese areas, Portugal
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Information Technology Jobs
- Advertiser:
- Colt Technology Services
- Job ID:
- 125407547
- Posted On:
- 15 January 2023
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
German Service Desk Agent
Job Level
PT2
Reporting to
Carlos Mendonca
Function
Ops & Engineering / Network Ops
Primary job location
Portugal, Lisbon
Role purpose and key accountabilities
We provide extensive training to ensure you are brought up to speed on the technologies and solutions we offer to our customers. Don't be afraid of understanding the complex technologies - your task isn't to solve the issues, but to raise tickets and pass them on to our internal resolution teams.
Your tasks:
- Creation of customer tickets using the CRM Siebel with all customer inputs captured in German, to be systematically translated to English for the tickets
- Real-time monitoring of all available channels for subsequent inbound communications from customer/suppliers related to existing tickets and deciding on “next best action” (typically an outbound communication and/or a TO DO task to Colt internal Resolution teams)
- In cooperation with Colt internal Resolution teams, create and follow-up on communication plans agreed on with customers/suppliers.
- Real-time monitoring of inputs received (in English) from Colt internal Resolution teams and translation into German before communicating with the customer/supplier.
- Build and manage customer relationships with customers, suppliers and internal Colt teams.
The Key Accountabilities:
- Ensure systematic and high quality documentation in Colt CRM systems of all interactions with customers/suppliers.
- Participate, when requested, in Continual Service Improvement initiatives representing the functional area of expertise
- Provide training and coaching to new starters and less experienced team members to assist with the on-going development of the team.
- Live and breathe the customer focus we pride ourselves on here at Colt
- Ensure a right first time, accurate approach to resolving our customers issues
- Help to build strong relationships with all departments within Colt
Essential requirements (skills, experience, qualifications)
- Knowledge of business English, grammar and usage as well as fluency in German.
- Previous experience within a customer facing call center/ helpdesk environment would be beneficial
- Excellent interpersonal, listening, communication and critical thinking skills.
- Ability to effectively problem-solve basic to moderately complex customer issues and complaints.
- Prior experience of working within a team environment, in which a supportive team resolves bigger issues together and helps one another succeed.
- Able to demonstrate a high level of capability in terms of customer handling, show empathy and maintain a friendly, calm and professional attitude in conflictive situations
- Ability to work under pressure, while maintaining a high standard of quality
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
- Flexible working and relaxed dress code
- Two days annually to spend on volunteering opportunities
- Access to a virtual business school for on-going learning
- Business mentoring
Temos outros empregos actuais relacionados com esta área que pode encontrar abaixo
-
Service Desk Agent
Há 7 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading tech company that is looking to recruit a German speaking Service Desk Agent to join their team. Position: Service Desk Agent Location: Lisbon, Portugal, Braga, Portugal or Remote, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with...
-
German Service Desk Agent
Há 6 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAs a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations...
-
Service Desk Agent
2 meses atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...
-
Service Desk Agent
4 semanas atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...
-
Service Desk Agent German Speaker Hybrid
4 semanas atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Desk Agent - German Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and...
-
Service Desk Agent German Speaker Hybrid
2 meses atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Desk Agent - German Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Lisboa, Portugal HCLTech Tempo inteiroWe are looking for a Service Desk Agent who is proficient in German and excels in communication, problem-solving, and thriving in a fast-paced environment. This role offers you the opportunity to have a real impact on the technology sector. As a Service Desk Agent at HCL Technologies, you will serve as the initial contact point for customer support inquiries...
-
Service Desk Agent
2 semanas atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...
-
Service Desk Agent
2 semanas atrás
Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiroService Desk Agent - German SpeakerHCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.Responsibilities Manage incoming client contacts and escalations...
-
Service Desk Agent German Speaker Hybrid
2 semanas atrás
Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiroService Desk Agent - German SpeakerWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate,...
-
German Service Desk Agent
4 semanas atrás
Lisboa, Portugal Emprego PT Tempo inteiroColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. **Job Title**: German Service Desk Agent **Job Location**: Portugal **Role Purpose**: We provide extensive training to ensure you are brought up to speed on...
-
Service Desk Agent German Speaker
Há 7 dias
Lisboa, Portugal Hcltech Tempo inteiroDescription: We are searching for a Service Desk Agent German Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry.As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand...
-
Service Desk Agent
3 semanas atrás
Lisboa, Portugal JUJUR Tempo inteiroPosition: Service Desk Agent Location: Remote, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide professional customer support - Support standard queries...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.The ideal candidate will be an effective communicator, an...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.The ideal candidate will be an effective communicator, an...
-
Service Desk Agent German Speaker
2 semanas atrás
Lisboa, Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...