Country HR Representative

4 semanas atrás

Oeiras, Portugal Cisco Systems Tempo inteiro

**What You'll Do**

You’ll be a team member of virtual Global Country Support organization, where you’ll join 70 team members based in 40 countries, covering 96 countries, and speaking a total of 30 languages. Country Support plays a critical role in delivering consistent solutions, consulting, orchestration, expertise and support to our local country communities within HR and the business.

Country Support is the bridge between global solutions (programs and policies) and customized, local experiences. We make sure Cisco’s people in every country have what they need to thrive at work.

The Country HR Representative will work in the HR Country Team for Portugal to provide HR operations and administration support to leaders and employees across Portugal with currently approx. 1000 employees.

In this role, you will deliver a number of core activities:

- Provide an outstanding employee experience by coordinating (directly or indirectly) the entire benefits lifecycle for an employee (i.e. medical/life insurance, pension, etc.) in partnership with our global and local vendors.
- Support new employee onboarding, ensuring a successful and compliant start in the new role or location.
- Support our employees in complex life transitions and escalations, creating moments that matter by helping them connect to the most appropriate benefit or policy to support them and their families and create a lasting engagement.
- Support employee data collection, based on local requirements, for benefits and compensation purposes from day one.
- Provide support with local expertise for a variety of programs conceived and driven by HR, mostly in service of employee engagement.
- Ensure the best possible audit result by proactively maintaining audit schedules and appropriate level of associated local HR related data.
- Proactively maintain compliance calendar and data associated with each compliance report, satisfying legal requirements to minimize risk to Cisco. Where employee action is required, handle communications and drive to 100% completion rates.
- In addition, this role focuses on improving the employee experience, simplifying internal processes and procedures, driving productivity through continuous improvement projects where necessary and participates in effective change implementation.

**Who You'll Work With**

You will partner very closely with broader HR People Experience teams and HR specialists, including Shared People Support, Global Staffing Administration, Employee Mobility, Acquisitions, Benefits delivery team and with Payroll.

You will also work with and manage the relationship with local vendors, ensuring the quality of the service delivery.

We are an agile team of HR professional experts across the globe. We are a vibrant and passionate team, always looking for ways to do things differently and ensure a seamless people experience—contributing to what makes Cisco the best place to work in the world. This team brings together local & global communities into one dynamic team that can help elevate our people local experience in the best hybrid work environment.

**Who You Are**

Required Skills and Experience:

- Working experience in HR administration/operations for Portugal is an advantage
- Subject matter expertise or strong curiosity about local employment law and culture
- English and a Portuguese languages are required
- Applies knowledge of benefits and other human resources-related policies and programs for effective and accurate resolution
- Ability to handle highly complex issues and bring to successful resolution
- Excellent customer service skills
- Self-starter and strong problem-solving skills
- Strong written and oral communication
- Excellent collaboration and teamwork - previous experience of working on projects is a plus
- Provides coaching and constructive feedback to team members and partners to improve processes and team operations
- Ability to successfully manage multiple competing priorities simultaneously
- Executes on deliverables in the agreed upon timeframe
- Demonstrates critical thinking, sound judgment and a pragmatic approach to decision making

**Why Cisco**

Cisco Systems is the worldwide leader in networking for the Internet. With over 75,000 employees in 115 countries, Cisco's networking solutions connect people, computing devices and computer networks, allowing people to access or transfer information without regard to differences in time, place or type of computer system.

At Cisco, each person brings their uncommon talents to work together and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
- We connect everything - people, process, data, and things - and we use those connections to change our world for the better.
- We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business re

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