Marketplace Host

2 semanas atrás

Lisboa, Portugal Indie Campers Tempo inteiro

**ABOUT US**

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travellers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

**THE ROLE**

We are looking for university students or recent graduates who are seeking genuine work experience, vocational placement or an internship located in our Headquarters in Lisbon.

As a Marketplace Host & Operations Intern you'll be representing our brand, this role will be responsible for providing our hosts with world-class support related to onboarding to the platform, rental operations and other generic queries regarding the daily relationship between them and our platform. You will also be having a direct impact in our hosts and platform performance by being part of the team that suggests best practices to hosts and controls their performance.

Do you enjoy challenges, meeting new people and fast-paced environments? If so, this position might be your next step

**Key Responsibilities**:
Host Support:

- Assist hosts with troubleshooting issues related to their listings, bookings, and payments.
- Provide guidance and training to hosts on platform features and best practices.

Rental Operations:

- Assist with data entry and maintenance of rental listings on the platform.
- Help streamline and optimise operational processes to enhance efficiency.

Monitor rental bookings and ensure accurate and timely updates to the system.
- Customer Service:

- Be the direct point of contact between the Marketplace team and Customer Support team
- Address and engage with the customer support team to help resolve any customer concerns or complaints when it is related to our hosts.

Collaborate with the customer service team to ensure seamless communication between departments identifying and building new synergies.- Administrative Tasks:

- Assist with onboarding of new hosts documentation, and organisation of rental agreements and host contracts.
- Help prepare reports and presentations for hosts and management team as needed.

**WHO ARE WE LOOKING FOR?**
- Currently enrolled in a Bachelor's program or recent graduate in Business Administration, Hospitality, Tourism, or related field;
- Fluent in English (mandatory). Any other language skill is a plus;
- Strong communication skills, both written and verbal;
- Excellent customer service and problem-solving abilities;
- Comfortable on answering incoming phone calls and responding to online inquiries;
- Detail-oriented with strong organisational skills;
- Proficient in Microsoft Office and comfortable learning new software platforms;
- You thrive in fast-paced environments and feel comfortable with ever-changing situations;
- You are motivated by taking ownership of your projects;
- Passionate about the travel and hospitality industry, with a keen interest in RVs and outdoor adventures.

**THE INDIE COMMITMENT**:

- All internships include Meal Allowance;
- Online and on-the-job training to develop relevant skills to your growth: guest relations, customer service, problem-solving, communication, team spirit, organisation, time management, fleet coordination, supplies management and logistics;
- 3 month internship with the possibility of integration in Indie Campers after the internship.

**Are you ready to Go Indie?

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