Marketplace Host

7 meses atrás

Lisboa, Portugal Indie Campers Tempo inteiro

**ABOUT US**

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travellers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

**THE ROLE**

We are looking for university students or recent graduates who are seeking genuine work experience, vocational placement or an internship located in our Headquarters in Lisbon.

As a Marketplace Host & Operations Intern you'll be representing our brand, this role will be responsible for providing our hosts with world-class support related to onboarding to the platform, rental operations and other generic queries regarding the daily relationship between them and our platform. You will also be having a direct impact in our hosts and platform performance by being part of the team that suggests best practices to hosts and controls their performance.

Do you enjoy challenges, meeting new people and fast-paced environments? If so, this position might be your next step

**Key Responsibilities**:
Host Support:

- Assist hosts with troubleshooting issues related to their listings, bookings, and payments.
- Provide guidance and training to hosts on platform features and best practices.

Rental Operations:

- Assist with data entry and maintenance of rental listings on the platform.
- Help streamline and optimise operational processes to enhance efficiency.

Monitor rental bookings and ensure accurate and timely updates to the system.
- Customer Service:

- Be the direct point of contact between the Marketplace team and Customer Support team
- Address and engage with the customer support team to help resolve any customer concerns or complaints when it is related to our hosts.

Collaborate with the customer service team to ensure seamless communication between departments identifying and building new synergies.- Administrative Tasks:

- Assist with onboarding of new hosts documentation, and organisation of rental agreements and host contracts.
- Help prepare reports and presentations for hosts and management team as needed.

**WHO ARE WE LOOKING FOR?**
- Currently enrolled in a Bachelor's program or recent graduate in Business Administration, Hospitality, Tourism, or related field;
- Fluent in English (mandatory). Any other language skill is a plus;
- Strong communication skills, both written and verbal;
- Excellent customer service and problem-solving abilities;
- Comfortable on answering incoming phone calls and responding to online inquiries;
- Detail-oriented with strong organisational skills;
- Proficient in Microsoft Office and comfortable learning new software platforms;
- You thrive in fast-paced environments and feel comfortable with ever-changing situations;
- You are motivated by taking ownership of your projects;
- Passionate about the travel and hospitality industry, with a keen interest in RVs and outdoor adventures.

**THE INDIE COMMITMENT**:

- All internships include Meal Allowance;
- Online and on-the-job training to develop relevant skills to your growth: guest relations, customer service, problem-solving, communication, team spirit, organisation, time management, fleet coordination, supplies management and logistics;
- 3 month internship with the possibility of integration in Indie Campers after the internship.

**Are you ready to Go Indie?

  • Host Management

    1 semana atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...

  • Operations & Conversion Host Expert

    7 meses atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...

  • Senior West European Region Acquisition and Account Management Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Company OverviewIndie Campers is a leading marketplace for camping enthusiasts, offering a unique platform for users to discover and book campsites. As an Indie Campers employee, you will be part of a dynamic team that is dedicated to delivering exceptional experiences to our customers. Job DescriptionWe are seeking a highly skilled Senior West European...

  • Sales & Account Management Internship

    3 meses atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...

  • Account Manager

    Há 1 mês

    Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLEAs an Indie Campers Account Manager & Acquisition Associate you will be responsible for driving the growth of our marketplace by acquiring new listings, managing host relationships, and ensuring high levels of host satisfaction for the West European region.Your role will involve analyzing acquisition data, managing accounts, and implementing...

  • Account Manager

    2 meses atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.  With over one million nights rented through our travel platform, we...

  • Business Development Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Job DescriptionDrive Market Expansion as a Business Development ManagerThe Role: As an Indie Campers Business Development Manager & Regional Growth Specialist, you will be responsible for spearheading the growth of our marketplace by acquiring new listings, managing host relationships, and ensuring high levels of host satisfaction for the West European...

  • Account Management Analyst

    7 meses atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...

  • Account Manager

    1 semana atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    ABOUT US Indie Campers is the leading campervan platform, dedicated to making road trips accessible and unforgettable for everyone.Our mission is driven by innovation, a strong product, and an unwavering commitment to our customers.By prioritizing a seamless booking experience and delivering high-quality road trips at competitive prices, Indie Campers has...

  • Account Manager

    3 semanas atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    Indie Campers is your go-to marketplace for road trips. Aggregating over 2.000 own vehicles plus the campervans, motorhomes and other recreational vehicles of countless individual and professional hosts, we operate across 14 European countries - Germany, France, UK, Ireland, Spain, Italy, Switzerland, Austria, Netherlands, Belgium, Sweden, Portugal, Croatia...

  • Account Manager

    3 semanas atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    Indie Campers is your go-to marketplace for road trips. Aggregating over 2.000 own vehicles plus the campervans, motorhomes and other recreational vehicles of countless individual and professional hosts, we operate across 14 European countries - Germany, France, UK, Ireland, Spain, Italy, Switzerland, Austria, Netherlands, Belgium, Sweden, Portugal, Croatia...

  • Account Manager

    3 semanas atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    Indie Campers is your go-to marketplace for road trips. Aggregating over 2.000 own vehicles plus the campervans, motorhomes and other recreational vehicles of countless individual and professional hosts, we operate across 14 European countries - Germany, France, UK, Ireland, Spain, Italy, Switzerland, Austria, Netherlands, Belgium, Sweden, Portugal, Croatia...

  • Account Manager

    3 semanas atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    Indie Campers is your go-to marketplace for road trips. Aggregating over 2.000 own vehicles plus the campervans, motorhomes and other recreational vehicles of countless individual and professional hosts, we operate across 14 European countries - Germany, France, UK, Ireland, Spain, Italy, Switzerland, Austria, Netherlands, Belgium, Sweden, Portugal, Croatia...

  • Tourism - French Speaking Customer Support

    Há 4 dias

    Lisboa, Portugal SmartRecruitments Tempo inteiro

    We are hiring motivated individuals for an online marketplace that connects people who are looking for short-term lodging, vacation rentals, or unique accommodations with hosts who have a space to rent out. The platform allows hosts to list their properties, ranging from private rooms to entire homes or even castles, and guests can book them for their...

  • Global Customer Experience Representative

    Há 1 mês

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a skilled Global Customer Experience Representative to join our team in Portugal. As a key member of our customer service team, you will play a vital role in providing exceptional experiences for our guests and hosts.About the RoleThis is an exciting opportunity to work with a trusted online community marketplace for unique accommodations...

  • Account Management Analyst

    8 meses atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...

  • Portuguese Travel Community Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a talented and customer-focused Portuguese-speaking professional to join our team as a Travel Community Specialist in Portugal.Job SummaryThe successful candidate will be responsible for managing host and guest queries, providing exceptional customer service, and driving community engagement. This is an exciting opportunity to...

  • Portuguese Customer Advisor For Airbnb

    2 meses atrás

    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    O que procura nos candidatos Do you want to belong with the customer service team and help to build the world's most loyal travel community?Are you Portuguese native or fluent with strong English communication skills?Looking to make your career in a multicultural environment in the sunny and happy Portugal ?So we have the perfect opportunity for you! Airbnb...

  • Spanish Customer Advisor For Airbnb

    2 meses atrás

    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    O que procura nos candidatos Come and work with us. Do you want to belong with the customer service team and help to build the world's most loyal travel community?Are you Spanish native or fluent with strong English communication skills?Looking to make your career in a multicultural environment in the sunny and happy Portugal ?So we have the perfect...

  • Portuguese Customer Advisor For Airbnb

    2 meses atrás

    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Come and work with us. Do you want to belong with the customer service team and help to build the world's most loyal travel community?Are you Portuguese native or fluent with strong English communication skills?Looking to make your career in a multicultural environment in the sunny and happy Portugal ?So we have the perfect opportunity for you!Airbnb is a...