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Commercial Support Technician

2 meses atrás

Lisboa, Portugal Galp Tempo inteiro

Galp is an energy company committed to develop efficient and sustainable solutions in its operations and in the integrated offers provided to its clients. We create simple, flexible and competitive solutions for the energy and mobility needs of both industrial and individual consumers. Our portfolio includes multiple types of energy - from renewable electricity to natural gas and liquid fuels.

We contribute to the economic development of the 10 contries in which we operate and to the social progress of our host communities. We are, therefore, leaders in our sector in the main sustainability indexes worldwide. We are 4 geographies, 49 nationalities and more than 6.000 experiences waiting to be shared.

We are looking for people with strength, passion, determination and vision to be part of our growth. Will you accept the challenge?

Let´s Regenerate the Future Together

**Commercial Support Technician**

**Responsabilidades**:

- Operacionalizar atividades de suporte comercial, compreendendo no seu âmbito o ciclo comercial que abarca processos que vão desde a contratação, faturação, gestão de reclamações;
- Assegurar o interface com entidades terceiras (externas e internas, nomeadamente Corporativas), quer do ponto de vista do cumprimento de requisitos de informação (recolha e expedição), quer no sentido de que são assegurados todos os procedimentos e contactos necessários à concretização das atividades comerciais a que é dado suporte;
- Garantir a manutenção de dados nos sistemas informáticos de suporte, de forma rigorosa e atempada, de modo a assegurar a informação necessária à atividade comercial e permitir à gestão do negócio ter uma base credível e atualizada, conducente a uma ágil tomada de decisão;
- Elaborar reporting periódico e/ou customizado no âmbito das atividades da área;
- Monitorizar de forma regular e sistemática o cumprimento das cláusulas contratuais, por forma a apoiar a equipa de vendas na gestão proativa da relação com o cliente e promoção da sua fidelização e satisfação;
- Acompanhar a emissão de faturação e assegurar a obtenção de informação relativa aos preços dos produtos, de forma a assegurar o desenvolvimento do processo de faturação nos moldes previstos e a conformidade dos valores com as condições acordadas;
- Gerir reclamações de faturação, proceder a correções de anomalias detetadas e garantir a informação/resposta ao cliente.

**Pretendemos**:

- Licenciatura em Contabilidade, Gestão ou Finanças (preferencial);
- Experiência prévia de 2 anos em funções similares ou em funções de faturação, contabilidade e gestão de contratos (preferencial);
- Domínio da língua inglesa e bons conhecimentos de espanhol (preferencial);
- Bons conhecimentos de informática na ótica do utilizador: Office 365 (Excel - nível intermédio/avançado, Word, aplicações colaborativas) e Ferramentas de gestão de tarefas (Dynamics-preferencial);
- Bons conhecimentos em SAP;
- Boa capacidade de comunicação escrita e verbal;
- Forte capacidade de relacionamento interpessoal e espírito de Equipa;
- Rigor no tratamento de informação;
- Boa capacidade analítica e sentido crítico;
- Forte dinamismo.

**_Diversity Commitment_**
- At Galp, we promote equality of opportunity and treatment of people regardless of gender, age, religion or belief, different capabilities, sexual orientation, political ideology, race or ethnicity. We believe that diversity creates value and strengthens the Group´s relationships and culture._

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