Service Delivery Manager Lead
Há 4 dias
Noesis is looking for a Service Delivery Manager Lead to oversee Modern Device services and drive improvements as outlined below. Responsibilities - As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; - Ensure Incident, Problem and Change processes follow global standards, overseeing vendors and global support operations; - Drive Monthly Operational Governance with stakeholders, including SLA/KPI reviews and action plans; - Lead continuous QoS (Quality of Service) improvements, secure operational readiness ("golden rules"), and validate quality before production release; - Collaborate with Product Managers on the Product TOM (Target Operating Model) and provide clear, consistent service reporting. Requirements - Degree in Computer Science or similar; - Minimum of 6 years of expertise in Service Delivery Management; - Strong background in IT Service related industry and with ITIL Service Management Certificate (or equivalent); - Proven ability to manage incidents, problems, changes, and drive service improvements; - Availability to normal business as well as afterhours accessibility in event of emergencies and/or executive management escalation; - Excellent analytical, communication, and stakeholder management skills; - Fluency in English (French will be valued). If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application. Join us. Let's innovate together All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion, or physical condition. Referrals increase your chances of interviewing at Noesis by 2x. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Strategic Management Services #J-18808-Ljbffr
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Service Delivery Manager Lead
2 semanas atrás
Lisboa, Portugal Noesis Tempo inteiroJoin to apply for the Service Delivery Manager Lead role at Noesis 2 days ago Be among the first 25 applicants Descrição da Empresa Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital...
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Service Delivery Manager Lead
1 semana atrás
Lisboa, Portugal Noesis Tempo inteiroMain Tasks And ResponsibilitiesNoesis is looking for candidates with the following profile: As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; Ensure Incident, Problem and Change processes follow global...
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Service Delivery Manager Lead
1 semana atrás
Lisboa, Portugal NOESIS Tempo inteiroDescription: Noesis is looking for candidates with the following profile: Main Tasks and Responsibilities: As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; Ensure Incident, Problem and Change processes...
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Service Delivery Manager Lead
2 semanas atrás
Lisboa, Lisboa, Portugal NOESIS Tempo inteiroDescription:Noesis is looking for candidates with the following profile:Main Tasks and Responsibilities:As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture;Ensure Incident, Problem and Change processes follow...
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Service Delivery Manager Lead
2 semanas atrás
Lisboa, Lisboa, Portugal Noesis Tempo inteiroMain Tasks And ResponsibilitiesNoesis is looking for candidates with the following profile:As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture;Ensure Incident, Problem and Change processes follow global...
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Service Delivery Management Lead
1 semana atrás
Lisboa, Portugal LCG Tempo inteiroEstás pronto para oferecer a excelência connosco?Procuramos um perfil Service Delivery Management Lead, para integrar a nossa equipa.O que procuramos?Bom conhecimento de todos os aspetos subjacentes da arquitetura do produto; Especialização em Intunes; Controlar fornecedores, GSC e outras terceiras partes / operações de X-shoring; Gerir a Governação...
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Service Delivery Manager
Há 2 horas
Lisboa, Portugal Olisipo Tempo inteiroReferência 13211_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - Strong expertise in IT service management and incident, problem, and change processes; - Practical understanding of ITIL processes and experience with ticketing tools (ServiceNow is a plus); - Handson experience in IT operations environment; - Fluent...
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Service Delivery Manager
2 semanas atrás
Lisboa, Portugal PrimeIT Tempo inteiroPrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services. Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies. We are...
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Service Delivery Management Lead
2 semanas atrás
Lisboa, Lisboa, Portugal LCG Tempo inteiroEstás pronto para oferecer a excelência connosco?Procuramos um perfil Service Delivery Management Lead, para integrar a nossa equipa.O que procuramos?Bom conhecimento de todos os aspetos subjacentes da arquitetura do produto;Especialização em Intunes;Controlar fornecedores, GSC e outras terceiras partes / operações de X-shoring;Gerir a Governação...
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Service & Delivery Manager
Há 4 dias
Lisboa, Portugal Decskill Tempo inteiroDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
