Service Delivery Manager Lead
2 semanas atrás
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Descrição da Empresa
Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital transformation. We have over a thousand talents specialized in different technologies, with offices in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. Over the years, we have grown and expanded, always staying true to our core values of excellence, innovation, and customer satisfaction. Today, we are a leading player in our industry, with a reputation for delivering cutting-edge solutions that exceed our client's expectations.
Descrição da Função
Noesis is looking for candidates with the following profile:
Responsibilities
- As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture.
- Ensure Incident, Problem and Change processes follow global standards, overseeing vendors and global support operations.
- Drive Monthly Operational Governance with stakeholders, including SLA/KPI reviews and action plans.
- Lead continuous QoS (Quality of Service) improvements, secure operational readiness (“golden rules”), and validate quality before production release.
- Collaborate with Product Managers on the Product TOM (Target Operating Model) and provide clear, consistent service reporting.
Requirements
- Degree in Computer Science or similar.
- Minimum of 6 years of expertise in Service Delivery Management.
- Strong background in IT Service related industry and with ITIL Service Management Certificate (or equivalent).
- Proven ability to manage incidents, problems, changes, and drive service improvements.
- Availability to normal business as well as afterhours accessibility in event of emergencies and/or executive management escalation.
- Excellent analytical, communication, and stakeholder management skills.
- Fluency in English (French will be valued).
If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application. Join us. Let's innovate together
All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.
- Lisboa, Portugal
Seniority Level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
IT Services and IT Consulting
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Service Delivery Manager Lead
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Lisboa, Portugal Noesis Tempo inteiroMain Tasks And ResponsibilitiesNoesis is looking for candidates with the following profile: As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; Ensure Incident, Problem and Change processes follow global...
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Lisboa, Portugal NOESIS Tempo inteiroDescription: Noesis is looking for candidates with the following profile: Main Tasks and Responsibilities: As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; Ensure Incident, Problem and Change processes...
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Lisboa, Lisboa, Portugal NOESIS Tempo inteiroDescription:Noesis is looking for candidates with the following profile:Main Tasks and Responsibilities:As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture;Ensure Incident, Problem and Change processes follow...
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