Application Support As400

3 semanas atrás

Lisbon, Portugal act digital EMEA - Alter Solutions Tempo inteiro

Main Tasks:

- Provide L1/L2 support to application, system and batch related issues on the respective AS400 [ primary], Unix/Windows [secondary] environments used by the different domains in Wealth Management

- Monitor Production batches and infra components.

- Ensure batch related issues are attended and resolved on time

- Escalate timely to Head of APS on possible risks, escalation matters and management issues

- Adhere to Service Level objective target and roadmap.

- Review and create application Support knowledge articles.

- Ensuring that all production deliverables are aligned with bank standards and best practices.

- Identify and propose automation wherever possible to improve system availability, productivity, and performance

Technical Skills:

- AS400 and Unix troubleshooting skills

- Strong knowledge on SQL queries, data analysis

- Familiar with Production support tools like ServiceNow and JIRA is a plus

- Core Banking (Olympic / Transact / others)

- ITIL

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