Account Manager

This role is a dynamic, client-focused, and analytically-minded position who has an American accent when speaking, that drives operational excellence in our growing organization. The position combines support, partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment, excel in relationship building.

Key Responsibilities:

Lead Management & Communication:

- Handle inbound emails from leads promptly and professionally.
- Engage with potential clients to understand their needs and align them with our solutions.
- Use CRM (HighLevel and ClickUp) to track and manage data effectively.

Operational Support:

- Collaborate with the operations team to ensure seamless workflow.
- Assist in process improvement initiatives to enhance efficiency.

Customer Success Monitoring: (Training provided, no experience necessary)

- Track and analyze customer success metrics
- Assess customer satisfaction and gather feedback to identify areas for improvement.
- Work closely with the recruitment team to implement strategies that enhance client experience.
- Provide regular reports on customer success metrics to management.

Sales Process Analysis: (Training provided, no experience necessary)

- Review sales call recordings and videos to evaluate performance.
- Provide constructive feedback to the sales team and management to optimize sales techniques.
- Assist in training sessions to improve team effectiveness.

Partnership Development (Training provided, no experience necessary)

- Identify and establish partnerships with other recruitment companies, primarily in the European market.
- Collaborate with partners to expand our reach and enhance service offerings.
- Coordinate cross-border collaboration initiatives
- Maintain ongoing relationships to ensure mutual success and growth

Strategic Support:

- Collaborate with leadership on sales strategy development
- Contribute to process improvement initiatives
- Support training and development programs for sales team members

Requirements

There aren't any specific technical requirements for the role. We are looking for the following:

- Outgoing Personality: An extroverted individual who excels in building relationships.
- Highly Intelligent: Quick learner with the ability to understand complex concepts.
- Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
- Excellent Communicator: Strong verbal and written communication skills.
- Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
- Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners
- US Accent: Applicants must sound American when speaking. This will be tested during the interview phase.

Benefits

- Medical Aid
- This position is not commission only.
- All local Public Holidays Observed
- Paid Annual Leave
- Paid Sick Leave
- Significant opportunities for personal growth, skill development, and career advancement.
- Supportive, inclusive, and diverse work environment that values collaboration and innovation.
- The change to make a meaningful impact by connecting top talent with life-changing opportunities.

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement

Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, nationality, age, disability, genetic information, or any other characteristic protected under EU law and the laws of the respective EU member states.

Commitment to Diversity

Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. We recognize and celebrate the cultural diversity across EU member states.

Reasonable Accommodations

Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities, in accordance with EU Directive 2000/78/EC and national laws of EU member states. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information

For client positions, compensation information will be provided in accordance with applicable EU and national laws. When required by law, salary information will be included in job postings or provided during the recruitment process. We are committed to pay transparency and equal pay for equal work, in line with EU Directive 2006/54/EC and national laws on pay equity.

Compliance with Laws

Both Keller Executive Search and our clients comply with EU laws, directives, and regulations, as well as national laws of EU member states governing non-discrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment

Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on any protected characteristic under EU law and the laws of EU member states. This includes, but is not limited to, harassment based on race, ethnic origin, religion, sex, sexual orientation, gender identity or expression, nationality, age, disability, or genetic information.

Data Protection and Privacy

We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable national data protection laws. For more information about how we collect and process personal data for recruitment and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.

Pay Equity

Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable EU and national laws.

Working Time and Leave

We comply with EU Directive 2003/88/EC concerning certain aspects of the organization of working time, as well as national laws of EU member states regarding working hours, rest periods, and leave entitlements.

Health and Safety

We are committed to providing a safe and healthy work environment in accordance with EU Framework Directive 89/391/EEC on Safety and Health at Work and relevant national laws of EU member states.

Works Councils and Employee Representation

We respect the rights of employees to form and join works councils and other forms of employee representation in accordance with EU Directive 2009/38/EC and national laws of EU member states.

Country-Specific Declarations

While this policy provides a general framework applicable across the EU, it's important to note that specific employment laws can vary significantly between EU member states. To ensure full compliance with local regulations, we make the following provisions:

1. Local Law Compliance: In addition to EU-wide regulations, we comply with all national laws and regulations of the specific EU member state where the employment takes place.

1. Country-Specific Addenda: For each EU country where we operate, we maintain country-specific addenda to this policy. These addenda outline any additional requirements, protections, or procedures mandated by national law that go beyond or differ from EU-wide standards.

1. Language Requirements: In countries where local law requires that employment policies be provided in the local language, we will make available a properly translated version of this policy and its country-specific addendum.

1. Notification of Applicable Laws: During the recruitment process, candidates will be informed of the specific national laws that apply to their potential employment, in addition to EU-wide regulations.

1. Regular Updates: We commit to regularly reviewing and updating our country-specific addenda to reflect any changes in national employment laws.

1. Precedence of National Law: Where national law provides greater protection or additional rights to employees beyond what is outlined in this general EU policy, the national law will take precedence.

1. Specific Declarations: Where required by national law, we will make specific declarations regarding matters such as:

- Pay transparency and gender pay gap reporting

- Working time arrangements

- Collective bargaining agreements

- Data protection and privacy measures

- Whistleblower protection mechanisms

- Any quota systems for underrepresented groups in employment

1. Access to Information: Employees and candidates can request information about the country-specific policies applicable to their employment or potential employment by contacting assistance@kellerexecutivesearch.com.

Genetic Information

In accordance with EU and national laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws

Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate within the EU.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location within the EU.

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