IT Support Technician

Há 6 dias


Porto, Porto, Portugal IDW Tempo inteiro

A IDW é uma empresa Portuguesa, reconhecida pela qualidade dos seus serviços e recursos humanos, focada em apresentar aos seus clientes as melhores soluções de negócio, baseadas em tecnologias de Informação. Na IDW desenhamos e implementamos soluções e serviços em algumas das maiores empresas a operar em Portugal e a nível internacional. Estamos à procura de um T écnico de Suporte de IT para integrar um projeto no Porto , em modelo híbrido. Perfil: Lincenciatura na área de Tecnologias de Informação, Engenharia, Biomédicas ou similares; Formação em redes (Cisco ou similares) e Cloud (Microsoft Azure, Google Cloud, ou similares ); Experiência mínima de 3 anos em suporte técnico em Hardware, e com sistemas de gestão/monitorização de tickets de suporte (plataformas de ITSM); Experiência mínima de 1(um) ano com Active Directory; Boa comunicação, espírito de equipa, organização e sentido crítico. Tarefas: Resolver pedidos de suporte técnico e incidentes dentro dos níveis de serviço definidos pela organização; Diagnosticar e solucionar problemas de Hardware e software; Configurar e instalar sistemas operativos, aplicativos e dispositivos de Hardware; Manter registos de atividades de suporte e resolução de problemas; Sensibilizar, formar e acompanhar os utilizadores para o uso correto de sistemas e aplicativos disponibilizados pela organização; Conhecimento de equipamentos relacionados com audiovisuais e multimédia, bem como a sua instalação e configuração; Criação e gestão de utilizadores, bem como designar grupos de Segurança e gestão de Políticas de Segurança; Parametrizar acessos nos sistemas e aplicativos da Organização.


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