Account Manager
4 semanas atrás
Account Manager - Portugal | TheFork, Lisboa
Location: Lisboa, Portugal
Job Category:
Other
EU work permit required: Yes
Job Description:
Join our Movement and Champion Restaurant Culture
At TheFork, we believe that the best things in life happen around the table, and we are on a mission to connect the world's favorite restaurants and the broadest community of loyal diners.
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:
TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app.
At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: "Come as you are," "Dig in," and "Make it Memorable."
TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.
What will you do?
- Make outbound calls to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month.
- Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management, and online marketing.
- Selling, upselling, and retaining products and customers.
- Be the primary point of contact and build long-term relationships with customers.
- Ensure the support and training to use our tools.
Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
- Products sold and maintained across your portfolio.
- Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings.
- Number and quality of restaurants participating in TheFork Festivals.
Which should be your main competences:
- Customer orientation.
- Empathy.
- Dynamic and perseverant person.
- Results-oriented.
- Good attitude is very important.
Who are you:
- Experience in pitching and selling promotions/deals/flash sales.
- Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800).
- Experience as a sales representative or account manager.
- Experience with a restaurant is preferred.
- Experience in e-commerce is preferred.
- Native Portuguese and fluent English is a must.
What we offer you:
- An awesome team (not everybody likes our jokes, but we try our best).
- A Permanent contract (that can be useful in life).
- Flexible working environment (2 days home office per week).
- Competitive fixed salary, bonus, and equity (yes, equity).
- Lunch vouchers available for each working day (because yes, we like to try our best restaurants).
- International teams - More than 30 nationalities and over 10 offices worldwide.
- Highly inclusive working environment.
- Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc.
- Continuous learning and development programs.
- Free access to the Calm app - a program dedicated to help you have the best work/life balance.
- Health insurance fully covered by the company.
- Life Insurance and Disability at no cost to the employee.
- Amazing offices with dining, coffee points on each floor, and leisure area.
- Team building events (we love karaoke. A lot. A lot).
If you are the right person and you are thrilled to join TheFork, don't miss this chance and apply. We are waiting for you
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to ********. Our HR team will review the request and respond accordingly.
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