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Customer Service Portuguese
Há 1 mês
Join to apply for the Customer Service Portuguese role at Quantivos.
Languages required: Portuguese C1-C2, English B2.
Location: Lisbon (On‑site).
Working hours: Monday to Sunday, 07:00‑15:00 or 11:00‑19:00 (8‑hour shifts).
Start date: 15 January 2026.
Salary: Competitive salary. Complexity bonus paid 11 months. Meal allowance: €7.63 daily.
About The Company: You will join a global leader in technology‑driven customer experience solutions, supporting high‑profile digital advertising platforms. The company operates internationally with multicultural teams and advanced digital operations. The client is a major global digital advertising platform (name remains confidential).
Your Role
- Provide B2B customer support for advertisers.
- Manage product troubleshooting across email and chat.
- Collaborate with Product Operations & Engineering for complex resolutions.
- Ensure customer satisfaction through consistent communication.
- Deliver product guidance and usage support.
- Maintain case accuracy, updates, and documentation.
- Contribute to improvements in service processes.
Requirements
- Portuguese C1-C2.
- Experience on paid campaign management is mandatory.
- Degree in Marketing or related field.
- Experience in Digital Marketing.
- Experience in a Contact Centre / Advertising Tech program.
- Strong knowledge of social media and advertising basics.
- Customer service orientation.
- Teamwork and independent working ability.
- Valid work permit for Portugal required; no visa sponsorship provided.
Others
- Growth within a multicultural, digital‑first environment.
Ready to Join? If you’re motivated to support advertisers in a major global advertising platform and have experience in paid campaign management, this role is for you Apply today and grow your career.
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