Quality Analyst Dutch Speaker | Lisbon, Portugal
2 semanas atrás
Quality Analyst Dutch Speaker | Lisbon, Portugal
Join our dynamic Lisbon team as a Dutch-speaking Quality Analyst and help drive excellence in customer experience
Role
You’ll analyze service quality and coach teams toward best performance outcomes in a multicultural work environment.
Responsibilities
- Review and score customer service interactions.
- Provide clear performance insights and coaching.
- Support process and compliance improvements.
- Report findings and trends to leadership.
- Work closely with cross‑functional teams.
Requirements
- Native/fluent Dutch speaker, with English (B2+) proficiency.
- Great attention to detail and analytical mindset.
- Communication and feedback delivery skills.
- Prior QA or customer service experience preferred.
Conditions
- Work from office (shuttle or transport allowance provided).
- Base salary €1,650 + 9.13/day meal allowance.
- Health insurance from Day 1.
- Monday–Friday, 9 AM–6 PM.
- Full training included.
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