Associate Customer Success Manager

Há 4 dias

Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Job Description

The Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills, including learning about Zendesk AI and other innovative tools shaping the future of customer experiences.

Fluent in Spanish and English is essential for this role.

About the Program
The Scaled Customer Success Associate Program is a structured, immersive experience tailored to help you thrive in a customer-facing role while gaining valuable exposure to the tech industry.

  • Comprehensive Onboarding: Begin with in-depth training on Zendesk tools, including AI capabilities and advanced product features, to build confidence in supporting customers.

  • Blended Learning Approach: Combine interactive classroom sessions with real-world customer engagements to develop both technical and interpersonal skills.

  • Hands-On Customer Engagements: Participate in 1:1 customer sessions and 1:many webinars, and support scaled campaigns that help customers succeed.

  • Technical Skill Development: Learn to navigate Zendesk's platform and become familiar with key features, integrations, and AI-driven solutions that enhance customer experiences.

  • Mentorship and Support: Work with experienced team members, including dedicated mentors and buddies, to guide your development and provide ongoing support.

  • Global Collaboration: Join a diverse, global team with members in AMER, EMEA, APAC, and LATAM, and contribute to a shared commitment to improving the customer experience.

What You'll Do

  • Engage with Customers: Work with a diverse range of customers—from small retail businesses to larger enterprises—to understand their goals and recommend solutions that drive success.

  • Deliver Value: Provide personalized recommendations, lead product demonstrations, and host webinars to guide customers through their journey.

  • Collaborate Across Teams: Partner with Sales, Advocacy, Renewals, and Professional Services teams to deliver seamless and impactful customer experiences.

  • Leverage Data: Use insights from tools like Salesforce, Tableau, and Zendesk's own analytics to identify trends, forecast risks, and bolster recommendations.

  • Showcase Product Expertise: Develop a deep understanding of Zendesk's platform and its advanced features, enabling you to help customers optimize their use of our tools.

  • Create Scalable Resources: Develop content like video tutorials, best-practice guides, and email campaigns to support customer success at scale.

Who you are

  • A degree in Business, Marketing, Technology or a related field.

  • Experience in Account Management, Sales or similar fields.

  • Strong written and verbal communication skills in English and Spanish with the ability to explain technical concepts to users of varying expertise.

  • Self-Motivated: You take initiative and are eager to tackle challenges independently.

  • Adaptable: You thrive in fast-paced environments and can adjust to changing circumstances.

  • Problem Solver: You think critically and creatively to develop innovative solutions.

  • Effective Communicator: You articulate ideas clearly and value collaboration within a team.

  • Continuous Learner: You are committed to personal and professional growth.

  • Strong Work Ethic: You deliver high-quality results with reliability and accountability.

  • Culturally Aligned: You resonate with our values and contribute positively to our workplace culture.

Why Zendesk
At Zendesk, we're committed to creating opportunities for growth, innovation, and meaningful impact. This program is an ideal starting point for anyone eager to step into the fast-paced tech industry, providing you with the tools, experiences, and support to launch a successful career. You'll gain hands-on experience with cutting-edge technologies, work alongside industry experts, and help businesses worldwide achieve their goals.

This role is based in Lisbon, Portugal with a hybrid work schedule requiring 3+ days in the office per week.

Start Your Career Today
Join Zendesk and take the first step into the tech world while building a career that puts customers first. This is your chance to gain valuable experience, learn from a global team, and make an impact from day one.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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