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Who are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems. We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers. With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates. Neotalent, the responsive people. Find out more about us at Role Overview: We are looking for aIncident Managerto integrate one of the largest insurance groups in the world, present in 64 countries. Based inLisbon(Hybrid). Our client, with a rich history, a wide range of products and services, a focus on innovation and social responsibility, stands out as one of the global leaders in the insurance sector, providing peace of mind and financial protection for millions of people around the world. What you will do: Supervise the entire incident management process, from assessment to resolution. Help design ways to prevent similar issues in the future. Support technical teams in creating procedures to resolve problems and develop solutions. Investigate the root cause of issues and suggest improvements. Detect recurring problems and implement proactive resolutions. What you are like: Minimum 2 years of experience working as Incident Manager; Responsible for promoting a collaborative and mission focus mentality across all teams; Experience in managing high critical issue with all involved vendor and internal customer teams; Experience in incident Management; Experience in Ticket management; Fluency/Good communications skills in English. Why join us: Work on challenging projects for big clients Learn more about emerging technologies Possibility of working remotely Design your career plan Access to continuous training and certifications Evolve through our internal mobility program … and much more
