Customer Success Manager

3 semanas atrás


Lisboa, Portugal RoomRaccoon Tempo inteiro

RoomRaccoon
RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.
Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on
Job title: Customer Success Manager: French Speaking
Location: Considering applications for Lisbon (Portugal), Breda (Netherlands), Valencia (Spain) and Remote within France
Language: French & English
Work type: On-site or Remote within France
Terms: Full-Time (Permanent)
Your North Star
Empower our customers in the French market to unlock the full potential of RoomRaccoon. Guide them in discovering valuable upgrades, from our premium services—such as automated customer upselling and entry-level revenue management—to seamless integrations with our marketplace of connectivity partners. Whether it’s accounting automation, point of sale systems, door locks, or advanced revenue management tools, your mission is to drive growth and ensure every customer maximises the value of RoomRaccoon’s ecosystem.
Day in the life of a Customer Success Manager
Product and Market Knowledge

Identify upsell opportunities by understanding customers' evolving needs and objectives.
Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.

Customer Engagement and Relationship Building

Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
Serve as the primary point of contact, fostering strong relationships with key stakeholders.
Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels.
Identify opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.
Provide training and educational resources to empower hoteliers to maximise our products.

Customer Retention Strategies

Develop and execute strategies to proactively address customer concerns and mitigate churn risks.

Key skills:

Non-negotiable: Language requirement: Fluent French
2+ years of work experience in a similar role
Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

Beneficial skills:

Hotel sales or SaaS experience is advantageous

How to be successful as a Customer Success Manager

Strong problem-solving skills
Motivated by high-tech, fast-paced, entrepreneurial environments, with the ability to prioritise effectively
Self-driven and able to perform well under pressure
Enjoys working as part of a team
Organised with a keen eye for detail

RoomRaccoon Values

Accountability
Beat Yesterday
Clock Speed
Deals a Deal
Empower Another

Disclaimer: Thanks so much for your excitement about joining RoomRaccoon We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time—but don’t be discouraged Keep an eye on our careers page, and we’d love for you to apply for roles that fit your talents in the future
#J-18808-Ljbffr


  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    About PleoPleo is a forward-thinking company that's revolutionizing the way businesses manage expenses. We're looking for a seasoned Customer Success Manager to join our Central Europe team.Job SummaryWe're seeking a highly experienced and customer-centric leader to manage a team of Customer Success Managers (CSMs) in our Central Europe region. As a Manager...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Job Title: Manager, Customer SuccessAbout the Role:We are seeking an experienced Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job Title: Manager, Customer SuccessWe're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team of CSMs focused on driving customer...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Awesomic Tempo inteiro

    About AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Since our inception in 2020, we've completed over 14,000 tasks for 4,000 clients, including Reface, Lift99, SilviaTerra, and Y Combinator startups.Job Title: Customer Success ManagerWe are seeking a skilled Customer Success Manager to join our team and...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Customer Success ManagerAt Zendesk, we're building a world-class Customer Success team to drive growth and customer satisfaction. As a Customer Success Manager, you'll play a critical role in shaping our customers' experiences and helping them derive maximum value from our platform.Key Responsibilities:Work closely with customers to understand their business...


  • Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    .Manager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Customer Success ManagerAt Zendesk, Inc., we're building a world-class Customer Success team in Lisbon, Portugal. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction and growth. Your primary responsibility will be to work closely with customers across various segments, delivering tailored solutions and recommendations...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Tracer Tempo inteiro

    Customer Success ManagerAt Tracer, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor to our customers, you'll be responsible for ensuring their success and growth. Your key responsibilities will include: Developing and maintaining strong relationships with customers Identifying and pursuing new business opportunities...


  • Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Manager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    .Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients. Who We Are: At Enghouse Interactive's Market Research and Communities unit, we...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Awesomic Tempo inteiro

    About AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Our mission is to revolutionize the way companies find and retain the best professionals.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    About Enghouse InteractiveEnghouse Interactive is a pioneering company with over 50 years of experience in the market research and communities unit. Our mission is to empower businesses with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.Job Title: Customer Success ManagerWe are seeking a high-energy,...

  • Customer Success Manager

    5 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...

  • Manager, Customer Success

    2 meses atrás


    Lisboa, Portugal Zendesk Tempo inteiro

    Job Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success ManagerEnghouse Interactive is seeking a seasoned Customer Success Manager to drive customer satisfaction and growth in Portugal. This remote role is ideal for experienced sales professionals with a proven track record of selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market Research and Communities unit,...

  • Manager, Customer Success

    2 meses atrás


    Lisboa, Portugal Zendesk Tempo inteiro

    .Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...


  • Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    .Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...

  • Manager, Customer Success

    2 meses atrás


    Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    .Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.Job DescriptionWe're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...

  • Manager, Customer Success

    2 meses atrás


    Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    .Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. Job Description We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...