Asset Manager

Role Overview: Estarta, in partnership with Cisco, is seeking a highly analytical and customer-focusedAsset Managerto support Cisco Asset Management Services. This role is critical in enabling customers to gain near real-time visibility into their Cisco Hardware (HW) and Software (SW) Installed Base (IB), empowering them to effectively manage asset lifecycles, optimize entitlements, reduce operational risk, and make informed business decisions. The Asset Manager is a customer-facing role that works closely with Cisco customers, Cisco Customer Experience (CX), and Sales teams. The position plays a vital role in supporting Cisco's recurring revenue model by ensuring the accuracy, completeness, and integrity of asset and entitlement data, while delivering actionable insights and operational excellence. Asset Managers are expected to develop a deep understanding of the customer's hardware and software environment—often exceeding the customer's own visibility—to proactively identify gaps, risks, and optimization opportunities. Key Responsibilities: Define and document the customer's business hierarchy, IT domains, asset ownership model, and organizational structure, and accurately map all Cisco hardware and software assets within the agreed service scope. Consolidate and normalize asset data from multiple sources, including customer records, network discovery tools, and Cisco internal systems, to establish and maintain a reliable Installed Base (IB) baseline. Design, execute, and continuously improve asset discovery and validation processes across the full asset lifecycle, including procurement, deployment, maintenance, renewal, and decommissioning. Maintain an accurate, up-to-date view of all customer assets by identifying, reconciling, and resolving data discrepancies related to ownership, location, configuration, usage, and service coverage. Actively engage with customer stakeholders to review asset data, validate findings, address gaps, and ensure alignment with the customer's operational and business requirements. Provide analytical support for customer reconciliation initiatives, including validation of software licenses, entitlements, service contracts, and enterprise agreements, where applicable. Produce high-quality reports, dashboards, and presentations that translate complex data into clear insights and recommendations tailored to customer needs. Collaborate closely with Cisco CX, Sales, and Operations teams to support renewals, lifecycle planning, risk mitigation, and customer success initiatives. Ensure consistent data quality, governance, and compliance with Cisco standards, contributing directly to operational efficiency and revenue assurance. Eligibility & Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field. Minimum of3–5 years of experiencein customer-facing or service-oriented roles, preferably within IT asset management, licensing, infrastructure operations, or technology services. Strong experience in data analysis, including the ability to interpret large raw datasets, perform data cleansing, and generate meaningful, actionable insights. Advanced proficiency in Microsoft Excel, including Pivot Tables, Pivot Charts, VLOOKUP, INDEX/MATCH functions, and complex formulas; familiarity with macros is an advantage. Experience in building reports and dashboards; exposure to BI tools such as Power BI or Tableau is considered a plus. Proven ability to prepare and deliver professional presentations to both technical and non-technical stakeholders. Advanced proficiency in English, both written and verbal. Strong organizational and time management skills, with the ability to manage multiple priorities independently. Proactive, self-motivated, and customer-focused, with a strong commitment to delivering best-in-class service. Willingness and ability to travel internationally on a quarterly basis, as required. Knowledge of the IT industry and familiarity with Cisco products, services, licensing models, entitlements, and service lifecycle management is highly desirable. Competencies & Behaviors: Customer-centric mindset:Consistently focused on delivering value, accuracy, and positive outcomes for customers. Analytical and structured thinking:Ability to break down complex problems, analyze data logically, and propose practical solutions. Ownership and accountability:Takes full responsibility for assigned customers, data integrity, deliverables, and service outcomes. Collaboration and teamwork:Works effectively across Cisco Sales, CX, Operations teams, and customer stakeholders. Adaptability and resilience:Comfortable operating in dynamic environments, managing ambiguity, and adjusting priorities as needed. Stakeholder engagement:Confident in engaging with both technical and non-technical audiences, building trust, and influencing outcomes.