Junior IT Support Technician
Há 5 dias
About the Role Join Conectys' IT team to deliver first-class end-user support in a Microsoft 365 and Windows 11 environment. You'll troubleshoot user issues, manage devices with Intune, and help us continuously improve our service. Location:Lisbon - on-site/hybrid (first 6 months fully on-site) About Conectys AtConectys, we're not your typical BPO—we're rewriting the playbook. Our blend ofnext-gen AI, CX management, content moderation, and data annotationpowers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more. What You'll Do Resolve L1/L2 tickets for Windows, M365 (Outlook/Teams/OneDrive/SharePoint), printing, and connectivity. Provision users and devices; manage licenses and MFA in Microsoft 365/Azure AD. Enroll and support devices with Intune; apply policies, apps, and updates. Maintain accurate asset and ticket records; create knowledge articles. Collaborate with infrastructure/security when escalation is needed. What You Bring Recent graduate or 6–12 months in help desk/desktop support. Comfortable with Windows 10/11, basic networking, and M365 admin basics. Strong communication in Portuguese & English; customer-first mindset. Certs (nice to have):CompTIA A+, MS‑900/AZ‑900, MD‑102 (or in progress), Network+, SC‑900. What We Offer Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated. Work from our modern, stylish office in the city center of Lisbon. Career Growth: Enjoy significant opportunities for learning and professional development. Growth path toward Endpoint Administration/Cloud Support. Certification support (exam vouchers/learning time). Competitive Benefits: Competitive salary and meal vouchers, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle. Diversity Matters: We celebrate our differences and are proud to be an inclusive employer. No matter your background, you're welcome here.
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