Service Delivery Management Lead
1 semana atrás
Our Mission Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle their strategic, technological, and organizational challenges. We are committed to providing our team members with a career that promotes both personal and professional growth. We support them in enhancing their skills and offer genuine opportunities for advancement. As a Service Delivery Management Lead at Ivy Partners, you will be required to: Lead the rollout of the Windows Edition V2 and ensure the quality of service (QoS) for this product, as well as maintain the Windows Basic legacy product. Possess a thorough understanding of the product architecture, with a particular emphasis on the use of Intunes. Ensure that the Secure Incident, Problem, and Change processes are executed according to global standards. Manage and control third-party vendors and cross-shoring operations. Conduct Monthly Operational Governance with Market stakeholders, covering SLA/KPIs, key monthly facts, pain points, and specific action plans. Develop and manage a continuous QoS improvement plan. Collaborate with Product Managers to establish the Product Target Operating Model (TOM). Ensure all quality objectives are met before transitioning a product or feature to production. Oversee the roadmap, apply "golden rules" for operational readiness, and ensure remediation plans are followed. Produce service reports. About You You are our ideal candidate if: You have at least 6-8 years of expertise in the IT service-related industry. You hold a university degree with an IT or Business orientation. You are ITIL Service Management Certificate Qualified (or possess an equivalent certification). You demonstrate expert knowledge of Service Delivery processes and business characteristics. You possess experience in managing client relationships within a global enterprise. You are comfortable working in a multicultural, English-speaking environment, with French language skills being an additional advantage. You have specific expertise in IT Service chain and understand incident, problem, and change management processes. You have knowledge of quality systems (e.g., Six Sigma), data privacy, compliance, security issues, and SOX compliance requirements. Why Join Ivy Partners? Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects. Trust | We believe in building strong and long-lasting relationships with our clients and partners, founded on trust, professionalism, and transparency. Innovation | We drive effective digital transformation through a blend of innovative technology and creative problem-solving. Responsibility | We take our role in the community seriously, striving to make a positive impact.
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Service Delivery Management Lead
1 semana atrás
Lisboa, Portugal LCG Tempo inteiroEstás pronto para oferecer a excelência connosco?Procuramos um perfil Service Delivery Management Lead, para integrar a nossa equipa.O que procuramos?Bom conhecimento de todos os aspetos subjacentes da arquitetura do produto; Especialização em Intunes; Controlar fornecedores, GSC e outras terceiras partes / operações de X-shoring; Gerir a Governação...
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Service Delivery Management Lead
2 semanas atrás
Lisboa, Lisboa, Portugal LCG Tempo inteiroEstás pronto para oferecer a excelência connosco?Procuramos um perfil Service Delivery Management Lead, para integrar a nossa equipa.O que procuramos?Bom conhecimento de todos os aspetos subjacentes da arquitetura do produto;Especialização em Intunes;Controlar fornecedores, GSC e outras terceiras partes / operações de X-shoring;Gerir a Governação...
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Service Delivery Management Lead
Há 4 dias
Lisboa, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
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Service Delivery Management Lead
2 semanas atrás
Lisboa, Portugal Ivy Partners Tempo inteiroOur Mission Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle their strategic, technological, and organizational challenges. We are committed to providing our team members with a career that promotes both personal and professional growth. We support them in enhancing their skills and offer genuine opportunities for advancement....
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Service Delivery Manager Lead
Há 4 dias
Lisboa, Portugal Noesis Tempo inteiroNoesis is looking for a Service Delivery Manager Lead to oversee Modern Device services and drive improvements as outlined below. Responsibilities - As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; -...
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Service Delivery Manager Lead
1 semana atrás
Lisboa, Portugal Noesis Tempo inteiroMain Tasks And ResponsibilitiesNoesis is looking for candidates with the following profile: As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; Ensure Incident, Problem and Change processes follow global...
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Service Delivery Manager Lead
1 semana atrás
Lisboa, Portugal NOESIS Tempo inteiroDescription: Noesis is looking for candidates with the following profile: Main Tasks and Responsibilities: As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture; Ensure Incident, Problem and Change processes...
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Service Delivery Manager Lead
2 semanas atrás
Lisboa, Portugal Noesis Tempo inteiroJoin to apply for the Service Delivery Manager Lead role at Noesis 2 days ago Be among the first 25 applicants Descrição da Empresa Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital...
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Service Delivery Manager Lead
2 semanas atrás
Lisboa, Lisboa, Portugal NOESIS Tempo inteiroDescription:Noesis is looking for candidates with the following profile:Main Tasks and Responsibilities:As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture;Ensure Incident, Problem and Change processes follow...
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Service Delivery Manager Lead
2 semanas atrás
Lisboa, Lisboa, Portugal Noesis Tempo inteiroMain Tasks And ResponsibilitiesNoesis is looking for candidates with the following profile:As Service Delivery Manager Lead, oversee Modern Device services, leading Windows Edition V2 rollout and ensuring BAU (Business as Usual) quality, with strong expertise in Intune and product architecture;Ensure Incident, Problem and Change processes follow global...
