Help Desk Support Specialist

Há 7 dias


Porto, Porto, Portugal Hikinex Tempo inteiro

Are you tech-savvy and passionate about helping others? We're looking for a Help Desk Support Specialist to provide top-notch technical assistance to customers and internal teams across Portugal. If you have a knack for troubleshooting and a customer-first mindset, we'd love to hear from you

What You'll Do
  • Deliver Portuguese-language technical support via phone, email, and chat.
  • Diagnose and resolve software, hardware, and network issues efficiently.
  • Guide users through troubleshooting steps in a clear and friendly manner.
  • Document technical issues and solutions in our help desk system .
  • Work closely with the IT team to improve support processes and user experience .
What You Need
  • Fluent Portuguese (spoken and written).
  • English proficiency is a plus (translation tools can be used).
  • Experience in IT support, help desk, or technical troubleshooting.
  • Strong knowledge of Windows/macOS, networking, and system diagnostics .
  • Ability to work independently in a remote setting.
What We Offer

Competitive Pay – Earn €25 per hour.
Paid Holidays – Enjoy time off without financial worry.
Flexible Schedule – Work when it suits you best.
Tuition Reimbursement – Invest in your learning and career growth.
Equipment Provided – We supply everything you need to succeed.

Ready to join our team? Apply now and help us provide outstanding technical support

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