German Customer Experience Analyst
1 semana atrás
Our client is an international leader in customer experience (CX), working with well-known global brands. Their solutions, technology, and expertise are designed to support business needs and create seamless customer interactions across different markets. As a Customer Experience Analyst, you will be responsible for monitoring customer interactions, analyzing performance data, and ensuring that service standards are consistently met. This role combines analytical thinking with strong communication skills, making it ideal for someone who enjoys both numbers and people development. Key Responsibilities Review and evaluate customer interactions to identify strengths and areas of improvement. Analyze data and provide actionable insights on performance. Collaborate with supervisors, managers, and training teams to drive quality improvements. Develop monitoring plans and ensure consistent follow-up. Participate in calibration sessions to align quality evaluation standards. Provide feedback that supports the ongoing development of agents and teams. Ensure compliance with internal processes and client requirements.Requirements Previous experience in a quality assurance or auditing role. Strong analytical and problem-solving skills. Detail-oriented with excellent organizational abilities. Strong written and verbal communication skills. Advanced knowledge of German (mandatory) and good command of English. Ability to work on-site in Lisbon during the initial training period, then move into a hybrid model. Benefits Hybrid working model after training period. Relocation package for candidates moving to Portugal. Health insurance and other benefits. Meal allowance and performance bonuses. Paid training and ongoing professional development. Multicultural and supportive work environment.
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German Customer Experience Analyst
Há 7 dias
Lisboa, Portugal speakit Tempo inteiroOur client is an international leader in customer experience (CX), working with well-known global brands. Their solutions, technology, and expertise are designed to support business needs and create seamless customer interactions across different markets. As a Customer Experience Analyst, you will be responsible for monitoring customer interactions,...
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German Customer Experience Associate Lisbon
1 semana atrás
Lisboa, Portugal CBT Tempo inteiroJob Title: German Customer Experience Associate – Lisbon (Onsite/Hybrid) Location: Lisbon, PortugalEmployment Type: Full-timeWork Setup: Onsite with Hybrid flexibility (after training) About the Role: We're looking for a German-speaking Customer Experience Associate to join our growing team in beautiful Lisbon. In this customer-centric role, you'll be the...
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German Speaking Quality Analyst
1 semana atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroAre you fluent in German and possess a keen eye for quality assurance? Join us as a German-Speaking Quality Analyst in the captivating city of Lisbon, where innovation meets culture, and every day brings new opportunities. Bring your minimum 1-year experience in quality analysis, and take advantage of our comprehensive relocation package, including...
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German Customer Experience Advisor
Há 2 dias
Lisboa, Portugal SerDigital Tempo inteiroAbout The Role Join an international airline project supporting customers with legal‑related inquiries. This role requires clear communication, empathy, and precision when guiding users through policies and procedures. What You’ll Do - Assist customers in German and English with legal/claims‑related questions. - Review cases, verify documentation,...
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German Customer Experience Associate Lisbon
2 semanas atrás
Lisboa, Lisboa, Portugal CBT Tempo inteiroJob Title: German Customer Experience Associate – Lisbon (Onsite/Hybrid)Location: Lisbon, PortugalEmployment Type: Full-timeWork Setup: Onsite with Hybrid flexibility (after training)About the Role:We're looking for a German-speaking Customer Experience Associate to join our growing team in beautiful Lisbon. In this customer-centric role, you'll be the...
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German Speaking Quality Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAre you fluent in German and possess a keen eye for quality assurance? Join us as a German-Speaking Quality Analyst in the captivating city of Lisbon, where innovation meets culture, and every day brings new opportunities. Bring your minimum 1-year experience in quality analysis, and take advantage of our comprehensive relocation package, including...
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German Speaker
2 semanas atrás
Lisboa, Portugal Connections Tempo inteiroOur client is growing their Team and is looking for a German speaking Customer Protection Contact Center (International) Analyst to join their team in sunny Lisbon, Portugal. The Legal and RG International team within Customer Services is responsible for conducting detailed investigations of International customers to detect potential vulnerable gamblers and...
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German Customer Experience Advisor
Há 7 dias
Lisboa, Lisboa, Portugal SerDigital Tempo inteiroAbout The RoleJoin an international airline project supporting customers with legal-related inquiries. This role requires clear communication, empathy, and precision when guiding users through policies and procedures.What You'll DoAssist customers in German and English with legal/claims-related questions.Review cases, verify documentation, and provide clear...
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German Speaking Quality Analyst
Há 2 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the job German-Speaking Quality Analyst Were seeking German-speaking Quality Analysts for a video streaming platform project to join our client's team. Join an international team and ensure service excellence! Responsibilities - Perform sample reviews to maintain compliance with customer standards. - Monitor team performance through reports and...
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German Video Content Analyst
Há 19 horas
Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the job German Video Content Analyst Position: German Video Content Analyst Location: Lisbon, Portugal (Onsite) Job Description We are seeking a highly analytical and detail‑oriented Video Content Analyst (VCA) to join our team. The VCA will be responsible for reviewing, analyzing, and categorizing video content to ensure quality, accuracy, and...
