Onboarding Specialist

Join RentalReady as a Onboarding Specialist (French Speaker) Remote from Portugal or Spain RentalReady is a next-generation Property Management System (PMS) for short-term rental professionals, born within the GuestReady Group — one of the global leaders in property management. Operating across Europe, the Middle East, and Asia, RentalReady empowers hundreds of property managers with a modern, powerful, and intuitive platform to run their operations, manage owners, and communicate with guests. Now, we're looking for aFrench-speaking Onboarding Specialistto join our growing team and deliver an exceptional onboarding experience to our clients Role Overview You'll be on the front line managing the onboarding of new clients, guiding them through every step — from initial setup to full autonomy on the platform. Your mission: ensure every user has a smooth, positive, and successful start with RentalReady, directly contributing to customer satisfaction and long-term growth. Key Responsibilities & Tasks Lead onboarding sessionsfor new clients, ensuring smooth setup and clear understanding of RentalReady's features. Example: Walk clients through platform configuration, best practices, and key integrations. Communicate value clearlyto drive activation and feature adoption. Example: Show clients how our automation tools can save them time and boost efficiency. Identify client needs and pain pointsduring calls and address them proactively. Example: Spot configuration issues or data gaps early and solve them before they escalate. Provide personalized onboarding experiencestailored to each client's goals. Example: Customize setup recommendations based on property size, location, and operations. Follow up activelywith clients to ensure timely activation and satisfaction. Example: Track onboarding progress, send reminders, and resolve any blockers quickly. Become a product expertand collaborate across teams to ensure a seamless handover after onboarding. Example: Work closely with Product and Support to resolve technical issues or integrate client feedback. Monitor success metricsand contribute to process improvements. Example: Analyze onboarding KPIs, identify churn risks, and help optimize workflows. What You Need to Succeed Bachelor's or Master's degree in Business, Management, or a related field. Fluency inFrench and English (C1 level minimum). Previous experience incustomer onboarding, customer success, or SaaSis a strong plus. Excellentcommunication and presentation skills. Analytical, detail-oriented, and data-driven mindset. Empathetic, proactive, and customer-focused attitude. Passion fortech, hospitality, or digital tools— bonus points if you know SaaS platforms Perks & Benefits Be part of afast-growing SaaS companywithin the GuestReady Group. Work in adynamic, international, and innovation-drivenenvironment. Enjoyremote flexibilityand a culture that values autonomy and collaboration. Access real opportunities forgrowth and professional development. Make a tangible impact — your work will shape how property managers operate globally. Join Us on This Exciting Journey If you're passionate about helping customers succeed and want to grow with a company that's redefining property management tech, this role is for you. RentalReady is committed todiversity and inclusion, welcoming applicants from all backgrounds. Let's build something amazing together