CRC Workforce Data Analytics Specialist
2 meses atrás
Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment. If this resonates with you and you are looking to join a business where you can truly add value, it’s time to consider joining NBSPosition SummaryWe are currently seeking a Workforce & Data Analytics Specialist at Nestlé Business Services. Reporting to the CRC Nespresso Operations Lead, this role is responsible for a team of CRC Coffee Specialists, supporting the CRC to successfully achieve performance targets and optimize resource usage, driving sustainable, cost-efficient operations focused on best customer satisfaction for the Nespresso Brand.A Day in the Life of...Supporting the CRC Operational Master Plan through short- and long-term forecast information.With relevant functional stakeholders, it jointly predicts the impact that trends and market patterns will have on the CRC workload and subsequent Customer Experience.Oversees established work schedules of CRC Specialists.Evaluates and adapts scheduling and work practices to minimize variance between forecasted demand needs and staff availability.Maximizes the work schedule for internal resources by implementing processes and practices to facilitate the working conditions of CRC Specialists, in full respect of business bets (e.g. shift exchange process between CRC Specialists).Oversees real-time monitoring and real-time management, transaction allocation, and routing to specific locations, queues, and personnel.As the CRC Reporting house owner, ensures that decision support reports and dashboards are released in collaboration with stakeholder teams.Makes CRC Specialist performance indicators available, allowing Team Leaders to train employees to continually strive for higher performance.Tailors reports including workload trends, personnel requirements, and key performance results for different audiences (CS, TL, Local ManCom, and HQ) to create recommendations.Provides first-level support (phone assistance for operations and phone troubleshooting) and acts as the interface, following the solution to the next levels.Trains, where appropriate, team leaders, managers, and trainers on the use of labor planning tools.What Will Make You SuccessfulUniversity degree or equivalent in commercial or business studies is required.More than two years’ experience as a Workforce Manager (mandatory).Qualifications in CRC and/or IT environment related to telephony, programming, and/or contact flow management.Knowledge of telephony systems (Genesys or other similar).Knowledge of case management and knowledge management systems is an asset.Strong analytics skills & clear communication skills (including telephone, written label).Experience with Corrective Actions and Continuous Improvement Process.Coaching training.Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...).Experience in Budget Management.Proficiency in Portuguese & English.Strong work ethic and respectfulness required.Knowledge of labor legislation is required.What We OfferAt NBS, we prioritize the well-being and professional growth of our team members. Joining NBS will provide you with:Development of expertise in Nestlé’s Shared Services Business.Immersion in a culturally diverse team.Local and International Exposure.Flexible working environment.Engagement and well-being activities.Competitive salary and annual bonus based on performance.Flex Benefits - Choose benefits that suit you best.Membership in the Nestlé Club with discounts at several partners.Free coffee (and good coffee) at the office.Company equipment tailored to professional needs.Medical Support available at the Office (in Linda a Velha).E-learning courses and training programs to help you achieve your career goals.Career progression and opportunities for International Career.
#J-18808-Ljbffr
-
Crc Workforce Data Analytics Specialist
4 semanas atrás
Lisboa, Portugal Nestlé Sa Tempo inteiro.Press Tab to Move to Skip to Content Link Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are...
-
Lisboa, Portugal Buscojobs Portugal Tempo inteiro.Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and...
-
Crc Workforce Data Analytics Specialist
4 semanas atrás
Lisboa, Portugal Nestlé Sa Tempo inteiro.Press Tab to Move to Skip to Content LinkNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are...
-
CRC Workforce Data Analytics Specialist
4 semanas atrás
Lisboa, Portugal Nestlé SA Tempo inteiroPress Tab to Move to Skip to Content LinkNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who...
-
Crc Workforce Data Analytics Specialist
4 semanas atrás
Lisboa, Portugal Nestlé Sa Tempo inteiroPress Tab to Move to Skip to Content LinkNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are...
-
Crc Workforce Data Analytics Specialist
2 meses atrás
Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and...
-
Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and...
-
Crc Workforce Data Analytics Specialist
4 semanas atrás
Lisboa, Portugal Nestlé Sa Tempo inteiroPress Tab to Move to Skip to Content LinkNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are...
-
Crc Workforce Data Analytics Specialist
2 meses atrás
Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and...
-
Lisboa, Portugal Buscojobs Portugal Tempo inteiroNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and...
-
Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and...
-
Data Analytics Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob DescriptionNestlé Business Services is a pivotal component of the Nestlé Group, providing an array of services including Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement to facilitate engagement with millions of consumers worldwide.We are seeking a highly skilled Workforce & Data Analytics Specialist at Nestlé Business...
-
Data Analytics Expert for Workforce Optimization
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Sa Job Description**Company Overview**Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.**Job Summary**We are seeking a highly skilled Workforce & Data...
-
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroRole OverviewWe are seeking a skilled Data Analytics and Workforce Specialist to join our team at Nestlé Business Services.About the RoleThe successful candidate will be responsible for supporting the CRC Operational Master Plan through short- and long-term forecast information, jointly predicting the impact of trends and market patterns on the CRC workload...
-
Workforce Data Optimization Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroNestle Business Services plays a vital role within the Nestle Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to facilitate Nestle's engagement with millions of consumers worldwide.Position OverviewWe are seeking a Workforce & Data Analytics Specialist at Nestle Business Services. Reporting to the CRC...
-
Data Analytics Specialist for Sustainable Operations
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Sa prioritizes the well-being and professional growth of our team members. As a Workforce & Data Analytics Specialist, you will be part of a culturally diverse team that drives continuous process improvement in dynamic environments. We are seeking individuals who thrive in fast-paced settings and have expertise in commercial or business studies.About...
-
Nestlé Sa Workforce Optimization and Data Insights Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout Nestlé SaNestlé Sa is a leading provider of Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate the company's engagement with millions of consumers worldwide.Workforce & Data Analytics Specialist Job DescriptionWe are currently seeking a highly skilled Workforce & Data Analytics Specialist at Nestlé...
-
Nestle Data Analyst
Há 1 mês
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestle Business Services is a key component within the Nestle Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to support Nestle's global engagement with millions of consumers. Our diverse team comprises multicultural professionals who are passionate about digital innovation and dedicated to driving...
-
Data Analytics and Operations Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Business Services (NBS) is a pivotal component of the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate global engagement with millions of consumers. Our team comprises diverse professionals passionate about digital innovation and dedicated to driving continuous process...
-
Data Analytics Team Lead
Há 1 mês
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroNestlé Sa Data Analytics Role OverviewThe role of a Workforce and Data Analytics Specialist at Nestlé Business Services is pivotal in driving performance targets, optimizing resource usage, and ensuring sustainable cost-efficient operations.Key Responsibilities:Support the CRC Operational Master Plan through short- and long-term forecast information to...
