Customer Support Strategy Associate
Há 6 dias
Customer Support Strategy Associate
At Indie Campers, we are seeking a highly skilled Customer Support Strategy Associate to join our Operations team in Lisbon. As a key member of our team, you will play a vital role in enhancing the quality and efficiency of our customer support services.
Key Responsibilities:
- Analyse customer support data to identify patterns, issues, and opportunities for improvement.
- Assist in developing strategies to enhance the quality and efficiency of customer support.
- Support monitoring and reporting on key performance indicators (KPIs) related to customer support.
- Work with the customer support team to ensure customer issues are resolved in a timely manner.
- Help optimise processes for managing customer complaints, refunds, and reimbursements.
- Contribute to creating and refining standard operating procedures for customer support.
- Provide insights based on data analysis to improve the overall customer experience.
- Collaborate with cross-functional teams to align customer support initiatives with broader business goals.
- Produce regular performance and KPI reports for the Customer Support Strategy Director.
Requirements:
- Bachelor's degree in Business Administration, Industrial Engineering and Management or other Engineering field.
- Background in Strategy & Consulting with +3 years of experience in consultancy, data analysis, process engineering, or continuous improvement.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Excellent time management and organisational skills.
- Good communication and interpersonal skills.
- Ability to adapt and thrive in a fast-paced, dynamic environment.
- Detail-oriented with a focus on continuous improvement and operational excellence.
- Motivation to take ownership of your tasks and contribute to enhancing the customer experience.
- Fluency in English is mandatory.
About Us:
Indie Campers is a dynamic and innovative company that values customer satisfaction and operational excellence. We are committed to providing exceptional customer support and are seeking a talented individual to join our team.
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