Customer Support Strategy Analyst
Há 1 mês
Join our team at Indie Campers and take on the challenge of improving our customer support services. As a Customer Support Strategy Analyst, you will play a key role in analyzing customer support data, identifying trends, and implementing process enhancements to ensure exceptional customer satisfaction.
Key Responsibilities:- Analyze customer support data to identify patterns, issues, and opportunities for improvement.
- Assist in developing strategies to enhance the quality and efficiency of customer support.
- Support monitoring and reporting on key performance indicators (KPIs) related to customer support.
- Work with the customer support team to ensure customer issues are resolved in a timely manner.
- Help optimize processes for managing customer complaints, refunds, and reimbursements.
- Contribute to creating and refining standard operating procedures for customer support.
- Provide insights based on data analysis to improve the overall customer experience.
- Collaborate with cross-functional teams to align customer support initiatives with broader business goals.
- Produce regular performance and KPI reports for the Customer Support Strategy Director.
- Bachelor's degree in Business Administration, Industrial Engineering and Management, or other Engineering field.
- Up to 3 years of experience in consultancy, data analysis, process engineering, or continuous improvement.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Excellent time management and organizational skills.
- Good communication and interpersonal skills.
- Ability to adapt and thrive in a fast-paced, dynamic environment.
- Detail-oriented with a focus on continuous improvement and operational excellence.
- Motivation to take ownership of your tasks and contribute to enhancing the customer experience.
- Fluency in English is mandatory.
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