Customer Support Strategy Analyst

Há 1 mês


Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro
Customer Support Strategy Analyst

Join our team at Indie Campers and take on the challenge of improving our customer support services. As a Customer Support Strategy Analyst, you will play a key role in analyzing customer support data, identifying trends, and implementing process enhancements to ensure exceptional customer satisfaction.

Key Responsibilities:
  • Analyze customer support data to identify patterns, issues, and opportunities for improvement.
  • Assist in developing strategies to enhance the quality and efficiency of customer support.
  • Support monitoring and reporting on key performance indicators (KPIs) related to customer support.
  • Work with the customer support team to ensure customer issues are resolved in a timely manner.
  • Help optimize processes for managing customer complaints, refunds, and reimbursements.
  • Contribute to creating and refining standard operating procedures for customer support.
  • Provide insights based on data analysis to improve the overall customer experience.
  • Collaborate with cross-functional teams to align customer support initiatives with broader business goals.
  • Produce regular performance and KPI reports for the Customer Support Strategy Director.
Requirements:
  • Bachelor's degree in Business Administration, Industrial Engineering and Management, or other Engineering field.
  • Up to 3 years of experience in consultancy, data analysis, process engineering, or continuous improvement.
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
  • Excellent time management and organizational skills.
  • Good communication and interpersonal skills.
  • Ability to adapt and thrive in a fast-paced, dynamic environment.
  • Detail-oriented with a focus on continuous improvement and operational excellence.
  • Motivation to take ownership of your tasks and contribute to enhancing the customer experience.
  • Fluency in English is mandatory.


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