Customer Support Strategy Associate

Há 1 mês


Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

About Indie Campers

We're a digital campervan marketplace on a mission to make road trips accessible to everyone. Our customer-centric approach and strong booking experience have made us a leader in the industry.

We're looking for a Customer Support Strategy Associate to join our Operations team in Lisbon. As a key member of our team, you'll play a crucial role in improving the quality and efficiency of our customer support services.

Key Responsibilities:

  • Analyse customer support data to identify trends and opportunities for improvement.
  • Develop strategies to enhance the quality and efficiency of customer support.
  • Monitor and report on key performance indicators (KPIs) related to customer support.
  • Collaborate with cross-functional teams to align customer support initiatives with broader business goals.

Requirements:

  • Bachelor's degree in Business Administration, Industrial Engineering and Management, or other Engineering field.
  • Background in Strategy & Consulting with +3 years of experience in consultancy, data analysis, process engineering, or continuous improvement.
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
  • Excellent time management and organisational skills.
  • Good communication and interpersonal skills.
  • Ability to adapt and thrive in a fast-paced, dynamic environment.

What We Offer:

  • A dynamic and growing team.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Are you ready to join our team and help us achieve our mission?



  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Customer Support Strategy AssociateAt Indie Campers, we are seeking a highly skilled Customer Support Strategy Associate to join our Operations team in Lisbon. As a key member of our team, you will play a vital role in enhancing the quality and efficiency of our customer support services.Key Responsibilities:Analyse customer support data to identify...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersIndie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices. With over one million nights rented through our platform, we have welcomed...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    The RoleAs a Customer Support Strategy Associate at Indie Campers, you will play a key role in enhancing the quality and efficiency of our customer support services. You will assist in analyzing customer support data, identifying trends, and supporting the implementation of process enhancements to ensure exceptional customer satisfaction.You will be part of...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersWe are a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our customer-centric approach and digital platform have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more than...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersWe are the go-to campervan marketplace, on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have led to a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more than 300,000 travelers...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    The RoleAs a key member of our Operations team at Indie Campers, you will play a pivotal role in enhancing the quality and efficiency of our customer support services. Your analytical skills will be instrumental in identifying trends and opportunities for improvement, ensuring exceptional customer satisfaction.You will work closely with our Customer Service,...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersWe're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our customer-centric approach and digital platform have enabled us to offer high-quality road trips at affordable prices.With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We...

  • Customer Support Associate

    3 semanas atrás


    Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our Umbrella Functional Consulting & Support Team. As a Customer Support Associate, you will be responsible for managing reservations, handling requests and complaints, and providing exceptional customer service to our clients.Key ResponsibilitiesManage reservations, including date...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Customer Support Strategy AnalystJoin our team at Indie Campers and take on the challenge of improving our customer support services. As a Customer Support Strategy Analyst, you will play a key role in analyzing customer support data, identifying trends, and implementing process enhancements to ensure exceptional customer satisfaction.Key...

  • Customer Support Associate

    3 semanas atrás


    Lisboa, Lisboa, Portugal Paddle Tempo inteiro

    Job DescriptionWe're seeking a talented Customer Support Associate to join our team at Paddle. As a fundamental part of our operations, you'll be responsible for delivering exceptional support to our customers.Key Responsibilities:Respond to and resolve customer queries via email, ensuring timely and accurate solutions.Evaluate and escalate complex issues to...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersWe are a leading campervan marketplace dedicated to making road trips accessible to everyone. Our customer-centric approach and digital platform have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more than...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Indie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. We're looking for a Customer Support Strategy Specialist to drive strategic improvements in our customer support operations.The ideal candidate will have a strong background in customer support strategy, operations management, or consultancy, with a proven...


  • Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    About Indie CampersIndie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. With a strong focus on customer-centricity and digital innovation, we have developed a robust booking experience and offer high-quality road trips at affordable prices.Our platform has facilitated over one million nights of rentals,...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Role: As an Indie Customer Support Strategy Senior Specialist, you will be responsible for driving strategic improvements in customer support operations by analyzing data to identify opportunities for growth and working closely with technical teams to implement and measure the impact of these initiatives.Key Responsibilities:Analyze customer support data to...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLEAs a Senior Customer Support Operations Specialist at Indie Campers, you will be responsible for driving strategic improvements in customer support operations by analyzing data, identifying improvement opportunities, and working closely with technical teams to implement and measure the impact of these initiatives. You will play a crucial role in...

  • Support Associate

    2 semanas atrás


    Lisboa, Lisboa, Portugal Paddle Tempo inteiro

    About the RoleWe're seeking a talented Support Associate to join our global team. In this role, you'll work closely with our customers' customers, providing exceptional support via email. Your primary responsibility will be to respond to and resolve queries related to transactions, refunds, and cancellations.


  • Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    ABOUT USIndie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. Our customer-centric approach and digital platform have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.We have welcomed over 300,000 travelers from 169 countries, with over one million nights...

  • Global Support Associate

    3 semanas atrás


    Lisboa, Lisboa, Portugal Daikin Tempo inteiro

    Job Title: Global Support AssociateAt Daikin, we are seeking a highly motivated and organized Global Support Associate to join our team. As a Global Support Associate, you will be responsible for providing exceptional customer service and technical support to our customers. Key responsibilities include:Process warranty proceduresManage access to Daikin...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Italian-Speaking Technical Customer Support AssociateAbout the Role: We are seeking a highly skilled Italian-speaking customer support professional to join our team as a Technical Italian Customer Support Associate. This role will provide an opportunity to work with a leading tech company, enhancing the customer experience by delivering prompt,...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About Indie CampersIndie Campers is a leading campervan marketplace on a mission to make road trips accessible to everyone. With a strong focus on customer-centricity and digital innovation, we've developed a seamless booking experience and high-quality road trips at affordable prices. Our platform has welcomed over 300,000 travelers from 169 countries, with...