Customer Support Strategy Associate
Há 1 mês
About Indie Campers
We're a digital campervan marketplace on a mission to make road trips accessible to everyone. Our customer-centric approach and strong booking experience have made us a leader in the industry.
We're looking for a Customer Support Strategy Associate to join our Operations team in Lisbon. As a key member of our team, you'll play a crucial role in improving the quality and efficiency of our customer support services.
Key Responsibilities:
- Analyse customer support data to identify trends and opportunities for improvement.
- Develop strategies to enhance the quality and efficiency of customer support.
- Monitor and report on key performance indicators (KPIs) related to customer support.
- Collaborate with cross-functional teams to align customer support initiatives with broader business goals.
Requirements:
- Bachelor's degree in Business Administration, Industrial Engineering and Management, or other Engineering field.
- Background in Strategy & Consulting with +3 years of experience in consultancy, data analysis, process engineering, or continuous improvement.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Excellent time management and organisational skills.
- Good communication and interpersonal skills.
- Ability to adapt and thrive in a fast-paced, dynamic environment.
What We Offer:
- A dynamic and growing team.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Are you ready to join our team and help us achieve our mission?
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