Workforce Planning Strategist
Há 3 horas
EU Workforce Management Role Overview
We are seeking an experienced Workforce Planning Strategist to join our fast-paced EU CE Enablement Team. As a key member of the team, you will be responsible for delivering Forecasting and Capacity Planning solutions to support our contact centres in meeting customer demands while minimizing costs.
About Us
FedEx is the largest express transportation company in the world, connecting over 220 countries and territories. Our mission is to deliver exceptional customer experiences by providing innovative logistics solutions.
Your Key Responsibilities:
- To develop and maintain robust Forecasting and Capacity Planning processes that align with business objectives;
- To collaborate with Central and local stakeholders to ensure seamless integration of forecasting models;
- To analyze performance data and provide insights to inform resource allocation decisions;
- To maintain high levels of numeracy and literacy skills to effectively communicate complex ideas;
- To stay up-to-date with industry trends and best practices in Workforce Management.
Requirements and Qualifications:
- Minimum 3 years of experience in Workforce Management with a strong understanding of end-to-end planning cycles;
- Proven track record of delivering Forecasting and Capacity Planning solutions for contact centres in multi-channel frontline and back-office environments;
- Excellent analytical and problem-solving skills, with a focus on data-driven decision making;
- Strong communication and interpersonal skills to build effective relationships with stakeholders;
- Proficiency in Microsoft Excel and Verint WFM tools.
What We Offer:
- An attractive compensation package with a base salary of approximately $80,000 - $110,000 per annum, depending on experience;
- Ongoing training and development opportunities to enhance your skills and knowledge;
- A comprehensive Employee Assistance Program to support your well-being;
- The opportunity to work with a global leader in the logistics industry, with a strong commitment to innovation and excellence;
- A dynamic and supportive work environment with a diverse team of professionals.
Career Opportunities:
FedEx is committed to investing in the growth and development of its employees. As a Workforce Planning Strategist, you will have access to extensive learning resources, tuition assistance programs, and career advancement opportunities within the organization.
-
Workforce Planning Management Strategist
3 semanas atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroWe are seeking a highly skilled Workforce Planning Management Strategist to join our team at Multipessoal. This is a unique opportunity to work in a multinational environment with various projects and departments.Job OverviewMultipessoal is a leading company that requires a professional to develop and implement resource planning strategies to meet project...
-
Workforce Management Strategist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout UsEVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. Our comprehensive service offerings include live monitoring, work order management, and field service orchestration, driven by real-time performance...
-
Senior Workforce Planning Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroAbout EVA GlobalEVA Global is a leading EV services company specializing in providing premium contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include live...
-
Strategic Workforce Planning Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroJob DescriptionWe are seeking a highly skilled Strategic Workforce Planning Professional to join our team at Multipessoal.Responsibilities:Develop and implement resource planning strategies to meet project objectives and deadlines, ensuring optimal resource utilisation across various projects.Collaborate closely with Project Managers, department heads, and...
-
Workforce Planning Specialist
Há 3 horas
Lisboa, Lisboa, Portugal Phiture Tempo inteiroEU Workforce Management RoleWe are seeking a skilled Workforce Management Analyst to join our team in the EU CE Enablement Team. As a WFM Analyst, you will play a pivotal role in providing forecasting and capacity planning to ensure we can service our customers while meeting our obligations on both service and cost.This is a key position that supports the...
-
Workforce Planning and Optimization Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout UsEVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...
-
Zumub Production Planning Strategist
2 semanas atrás
Lisboa, Lisboa, Portugal Zumub Tempo inteiroAs a key member of the Zumub team, we are seeking an experienced Production Planning Strategist to join our dynamic and fast-paced environment in Sintra.Salary: €45,000 - €55,000 per annum, depending on experience.The ideal candidate will possess excellent leadership and planning skills, with the ability to work closely with Marketing and Finance...
-
Senior Advertising Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Spark Foundry Tempo inteiroJob Title: Senior Advertising StrategistWe are seeking a highly skilled Senior Advertising Strategist to join our team at Spark Foundry. This is an excellent opportunity for a motivated and experienced professional to take on a challenging role in the field of media planning.
-
Workforce Optimization Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroJob SummaryEVA Global, a leading EV services company, seeks an experienced Workforce Optimization Manager to join our team. This role offers a competitive salary of $120,000 - $160,000 per annum.About UsEVA Global is a premier provider of first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform...
-
Chief Rewards Strategist
3 semanas atrás
Lisboa, Lisboa, Portugal NTT DATA Tempo inteiroCompany OverviewNTT DATA is a leading multinational Business and Technology consultancy that transforms organizations through innovation.We offer a dynamic work environment where passion, enthusiasm, and creativity come together to create an inclusive culture that celebrates diversity and provides equal opportunities for growth and development.About the...
-
Senior Financial Strategist
Há 1 mês
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob OverviewWe are seeking a highly skilled Senior Financial Strategist to join our team in Portugal. This is an excellent opportunity for someone who is passionate about financial planning and analysis.
-
Global Talent Acquisition Strategist
1 semana atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAs a top employer, EDP GLOBAL SOLUTIONS is committed to creating new energy for the planet by empowering employees through a positive and innovative work environment that promotes collaboration and agile decision-making.We are seeking a highly skilled and motivated Global Talent Acquisition Strategist to play a critical role in implementing and...
-
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroAbout EVA GlobalEVA Global is a leading EV services company, specializing in delivering first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We provide exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings...
-
Chief Financial Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiroJob OverviewAt Michael Page Portugal, we are seeking an experienced Chief Financial Strategist to join our team.Salary InformationThe estimated annual salary for this position is approximately €80,000 - €110,000 depending on qualifications and experience.Job DescriptionWe are looking for a highly skilled financial professional with expertise in corporate...
-
Workforce Data Insights Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroPosition OverviewNestlé Business Services is a global leader in supply chain, financial, HR, digital, and consumer engagement services. As a Workforce Data Insights Specialist, you will play a crucial role in driving business growth by analyzing workforce data and developing insights to inform strategic decisions.ResponsibilitiesAnalyze workforce data to...
-
Human Capital Strategist
Há 6 dias
Lisboa, Lisboa, Portugal Ntt Data Tempo inteiroCompany OverviewNtt Data is a multinational Business and Technology consultancy that reinvents and transforms organizations through innovation and has been ranked by Gartner as one of the top 10 IT services companies in the world.Salary: The estimated salary for this position ranges from $80,000 to $120,000 per year, depending on experience and...
-
Cloud Solutions Strategist, Energy and Utilities
3 semanas atrás
Lisboa, Lisboa, Portugal Amazon Tempo inteiroRole OverviewA Cloud Solutions Strategist is sought to support AWS Enterprise Support's strategic accounts in the Energy and Utilities vertical. This key role involves developing trusting relationships with customers, understanding their business needs and drivers, and providing monthly/quarterly metrics to assist with pre-launch planning.
-
Operational Workforce Manager
Há 1 mês
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroAbout Eva GlobalEstimated Salary: $90,000 - $120,000 per year.Job OverviewEva Global is a leading EV services company providing comprehensive support solutions for the EV industry. We deliver exceptional omni-channel services backed by stringent SLAs.The WFM Manager will oversee the coordination and definition of work standards for the team, developing and...
-
Senior Project Strategist
3 semanas atrás
Lisboa, Lisboa, Portugal Sap Se Tempo inteiroSAP Se is a leader in end-to-end business application software and related services. We empower over 400,000 customers worldwide to work together more efficiently and use business insight more effectively.Job Title: Senior Project StrategistWe are seeking an experienced Project Manager to join our team as a Senior Project Strategist. In this role, you will...
-
Supply Chain Strategist
Há 1 mês
Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroAbout Emma – The Sleep CompanyWe are a dynamic and ambitious sleep industry leader, pushing the boundaries of technology to transform the world of sleep. Our highly skilled team is dedicated to innovation and excellence, and we're looking for a talented professional to join our Sales & Operations Planning team.Job Title: Supply Chain StrategistAs a Supply...