Workforce Planning Strategist

Há 3 horas


Lisboa, Lisboa, Portugal Fedex Tempo inteiro

EU Workforce Management Role Overview

We are seeking an experienced Workforce Planning Strategist to join our fast-paced EU CE Enablement Team. As a key member of the team, you will be responsible for delivering Forecasting and Capacity Planning solutions to support our contact centres in meeting customer demands while minimizing costs.

About Us

FedEx is the largest express transportation company in the world, connecting over 220 countries and territories. Our mission is to deliver exceptional customer experiences by providing innovative logistics solutions.

Your Key Responsibilities:

  • To develop and maintain robust Forecasting and Capacity Planning processes that align with business objectives;
  • To collaborate with Central and local stakeholders to ensure seamless integration of forecasting models;
  • To analyze performance data and provide insights to inform resource allocation decisions;
  • To maintain high levels of numeracy and literacy skills to effectively communicate complex ideas;
  • To stay up-to-date with industry trends and best practices in Workforce Management.

Requirements and Qualifications:

  • Minimum 3 years of experience in Workforce Management with a strong understanding of end-to-end planning cycles;
  • Proven track record of delivering Forecasting and Capacity Planning solutions for contact centres in multi-channel frontline and back-office environments;
  • Excellent analytical and problem-solving skills, with a focus on data-driven decision making;
  • Strong communication and interpersonal skills to build effective relationships with stakeholders;
  • Proficiency in Microsoft Excel and Verint WFM tools.

What We Offer:

  • An attractive compensation package with a base salary of approximately $80,000 - $110,000 per annum, depending on experience;
  • Ongoing training and development opportunities to enhance your skills and knowledge;
  • A comprehensive Employee Assistance Program to support your well-being;
  • The opportunity to work with a global leader in the logistics industry, with a strong commitment to innovation and excellence;
  • A dynamic and supportive work environment with a diverse team of professionals.

Career Opportunities:

FedEx is committed to investing in the growth and development of its employees. As a Workforce Planning Strategist, you will have access to extensive learning resources, tuition assistance programs, and career advancement opportunities within the organization.



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