Italian-Speaking Customer Service Representative for Social Media in Lisbon

1 semana atrás


Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

Job Overview:

We are seeking a highly skilled Italian-Speaking Customer Service Representative to provide exceptional support to our Italian-speaking customers through social media channels in Lisbon.

Key Responsibilities:

Respond to customer inquiries and provide timely assistance via social media platforms (e.g., Facebook, Instagram, Twitter).

Address customer issues and concerns with professionalism and empathy.

Collaborate with the customer service team to resolve complex queries and provide feedback to improve services.

Monitor social media channels for customer feedback and trends, reporting insights to the management team.

Assist in creating content for social media that addresses common customer queries and enhances engagement.

Requirements:

Fluency in Italian (spoken and written) is essential; proficiency in English is a plus.

Previous experience in customer service, preferably in a social media environment.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a customer-oriented mindset.

Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

Competitive salary paid 14 times a year.

Health insurance and performance-based bonuses.

Portuguese language lessons.

Assistance with accommodation for those relocating.

Opportunities for professional development and career advancement.

A vibrant and multicultural work environment in beautiful Lisbon.



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