Sales Operations Specialist
Há 7 dias
Company Overview
Phiture is a dynamic and ambitious organization dedicated to driving decarbonization and digitalization. Our team is passionate about sales operations, and we are looking for a skilled professional to join us in Porto.
About the Role
We offer a competitive salary of approximately $65,000 per year, depending on experience. As a Senior Sales Operations Specialist, you will be the initial contact for customer requests, managing escalations, and participating in customer meetings and calls.
Key Responsibilities
- Be the first entry point for customer requests, providing first-level responses and channeling requests internally while resolving escalations independently;
- Attend customer meetings/calls to discuss topics, review service levels, and build relationships;
- Prepare commercial offers with support from Business Unit and Account Manager in SAP CRM tool;
- Support Account Manager with RFQ data verification, sales forecast updates, and VPA tracking for medium-size companies and products with intermediate complexity;
- Process sample requests from customers and support data entry into CRM Dynamics according to guidance from Field Application Engineer or Account Manager;
- Conduct simple analysis, update reports, and create credit/debit notes in ERP system;
- Send documents to customers on PCN/PD and coordinate follow-up calls with customer and internal stakeholders;
- Lead enrichment, including updating Sales, Marketing, and Distribution (SMD), with possible contact with the customer to validate opportunities;
- Coordinate contracts between customer and internal departments on a higher level.
Requirements
You must have a University/College degree and at least 2 years of experience in a customer support role, ideally in sales support. You should possess a structured, self-driven working style and a strong business mindset, keeping the big picture in mind and enjoying taking initiative. A service-oriented attitude, good interpersonal and communication skills, independent capacity to meet goals, and decision-making within standardized processes are also essential. Fluency in English and Italian is required.
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including [list company-specific benefits].
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