Sales Operations Professional
Há 1 mês
Estimated Salary Range: €45,000 - €65,000 per annum
About UsAt Infineon Technologies Business Solutions in Porto, we are a vibrant global hub driven by diverse talents and an operational culture of excellence. Our team of over 25 nationalities works together in a dynamic, diverse, and inclusive environment, shaping the future of Infineon Technologies.
The RoleWe are seeking a highly skilled Sales Operations Specialist to join our team in Porto, Portugal. As a Senior Sales Operations Specialist, you will be the first point of contact for customer requests, managing escalations, and participating in customer meetings and calls. Your duties will involve collaborating with the Business Unit and Account Manager to prepare commercial offers, support RFQ data verification, sales forecast updates, and VPA tracking.
Key Responsibilities:- Manage customer inquiries and escalate issues as necessary
- Participate in customer meetings and calls to discuss topics, review service levels, and build relationships
- Prepare commercial offers with support from the Business Unit and Account Manager in SAP CRM tool
- Support the Account Manager with RFQ data verification, sales forecast updates, and VPA tracking
- Process sample requests from customers and support data entry into CRM Dynamics according to guidance from the Field Application Engineer or Account Manager
- Conduct simple analysis, update reports, and create credit/debit notes in ERP system
- Send documents to customers on PCN/PD and coordinate follow-up calls with customers and internal stakeholders
To succeed in this role, you will need:
- A University/College degree is mandatory
- At least 2 years of work experience in a customer support role, ideally in sales support
- Service-oriented attitude, good interpersonal and communication skills
- Independent capacity to meet goals and directions based on general guidelines, as well as good decision-making capacity within standardized processes
- Fluency in English (good fluency of German, Spanish, Italian, or French is a plus)
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. We offer a working environment characterized by trust, openness, respect, and tolerance, and are committed to giving all applicants and employees equal opportunities.
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