Senior Sales Operations Lead
Há 2 dias
Company Overview: Infineon is a dynamic and ambitious organization seeking a skilled professional to fill the Senior Sales Operations Lead role in Porto. This position offers an exciting opportunity to contribute to the company's growth and success.
Salary: The estimated salary for this position is €45,000 - €60,000 per annum, depending on experience.
Job Description: As a Senior Sales Operations Lead, you will be the initial contact for customer requests, managing escalations, and participating in customer meetings and calls. You will collaborate with the Business Unit and Account Manager to prepare commercial offers, support RFQ data verification, sales forecast updates, and VPA tracking. Your responsibilities will also include handling sample requests, conducting basic analyses, updating reports, coordinating document sharing, and leading contract coordination at a higher level.
Key Responsibilities:
- Be the first entry point for customer requests, providing first-level response and channeling the request internally, resolving escalations independently.
- Attend customer meetings/calls to discuss topics, review service levels, and build relationships.
- Prepare commercial offers with support from Business Unit and Account Manager in SAP CRM tool.
- Support Account Manager with RFQ data verification, sales forecast updates, and VPA tracking for medium-size companies and products with intermediate complexity.
- Process sample requests from customers and support data entry into CRM Dynamics according to guidance from Field Application Engineer or Account Manager.
- Conduct simple analysis, update reports, and create credit/debit notes in ERP system.
- Send documents to customers on PCN/PD and coordinate follow-up calls with customer and internal stakeholders.
- Lead enrichment, including updating Sales, Marketing, and Distribution (SMD), with possible contact with the customer to validate the opportunity.
- Coordinate contracts between customer and internal departments on a higher level.
Required Skills and Qualifications: A University/College degree is mandatory. At least 2 years of work experience in a customer support role, ideally in sales support. Service-oriented attitude, good interpersonal and communication skills. Independent capacity to meet goals and directions based on general guidelines, as well as good decision-making capacity within standardized processes. Fluency in English (good fluency in German, Spanish, Italian, or French is a plus).
Benefits: Please note that we offer a competitive compensation package, including a comprehensive benefits program and opportunities for career growth and development.
Others: If you are a motivated and results-driven professional looking for a new challenge, please submit your CV in English.
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