Customer Service Specialist

4 semanas atrás


Porto, Porto, Portugal Adidas Tempo inteiro

Job Summary: We are seeking a highly skilled Customer Service Specialist to join our team at adidas Global Business Services (GBS). As a key member of our Customer Service team, you will be responsible for providing exceptional customer service support to our clients in Italy, ensuring timely and complete delivery of orders, managing returns and claims, and monitoring credit-blocked orders.

Key Responsibilities:
Assist in providing customer service support to assigned customers in Italy
Support communicating with customers via email, tickets, and phone, providing information on orders and articles
Compile order-related analyses at the request of customers or Sales
Manage deliveries to ensure timely and complete delivery, including order prioritization
Manage returns and claims
Monitor credit-blocked orders and coordinate credit limit increases

Requirements:
1-3 years of experience in customer support, sales, or logistics
Advanced working knowledge of MS Office, SAP/CRM, and Business Objects
Fluency in Italian (written and spoken) and advanced command of English (written and spoken)
High level of customer orientation and communication skills
Autonomous and independent working style

What We Offer:
Competitive salary and benefits
Hybrid work policy and flexible working hours
Sports and work-life balance incentives
Upskilling and internal growth (local and international)
International and diverse work environment
State-of-art office space and conditions

adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.


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