Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Convergys Tempo inteiro

About the Role:
As a Customer Service Representative in our Porto, Portugal office, you will be a key member of our team, providing exceptional support to our clients across various social media platforms. Your primary responsibility will be to manage inquiries, resolve issues, and provide solutions to our customers, ensuring a seamless and satisfying experience.

Key Responsibilities:
Respond to customer inquiries via chat, email, and social media messenger
Provide solutions to support and expand customer self-serve advertising capabilities
Manage all types of inquiries generated through inbound activities
Demonstrate the value of advertising solutions and provide post-sales support for self-service products

Requirements:
Fluent verbal and written French (C1)
Intermediate English level
Familiarity with online advertising products/vendors
Ability to multitask and work under pressure
Fast learner and diligent worker

What We Offer:
Full-time contracts with competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend referral bonus opportunities
Full paid training on the company and project
Career development programs and language classes

Join Our Team:
Concentrix is an equal-opportunity employer, committed to providing a work environment free from discrimination and harassment. We're united as one team, one company, globally, and we're looking for talented individuals like you to join our team.



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