Multilingual Customer Advisor

Há 4 dias


Viana do Castelo, Portugal Tn Portugal Tempo inteiro

About Tn Portugal

Tn Portugal is a leading e-commerce company based in Lisbon, committed to delivering exceptional customer experiences and driving business growth. Our team consists of talented individuals who embody creativity, innovation, and dedication to excellence.

Job Requirements

We are seeking a highly skilled German-speaking Customer Advisor to join our customer support team. As a key member of our team, you will be responsible for ensuring customer satisfaction through various communication channels, including phone, email, and chat.

Key Responsibilities:

  • Customer Engagement: Engage with German-speaking customers, addressing their inquiries and providing timely solutions.
  • Language Skills: Utilize your proficiency in German to communicate effectively and empathetically, ensuring a personalized and positive customer experience.
  • Issue Resolution: Efficiently resolve customer concerns, showcasing problem-solving skills and a commitment to surpassing customer expectations.
  • E-commerce Knowledge: Gain a comprehensive understanding of our e-commerce offerings to provide accurate information, enhancing the overall customer experience.

Requirements

To succeed in this role, you must possess excellent communication skills, a customer-centric approach, and adaptability in a dynamic environment.



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