Senior Account Strategist
Há 5 dias
**About Us**
Talented International is a dynamic and fast-growing international company, dedicated to delivering exceptional experiences to our customers.
We're looking for a Native French-speaking VIP Account Manager (English/French) to join our vibrant team in Barcelona.
Role Overview
As a VIP Account Manager, you will be at the heart of our high-value player relationships, ensuring they receive a premium, tailored experience.
Your mission: enhance loyalty, boost engagement, and drive business growth. This role requires excellent communication skills, a customer-first mindset, and a proactive approach.
You will work closely with multiple departments to guarantee seamless service delivery and the ongoing success of our VIP program.
Key Responsibilities
- Build and maintain strong, long-term relationships with high-value players, serving as their primary point of contact.
- Engage VIP clients via email, phone, and chat to keep them informed of exclusive offers and promotions.
- Provide white-glove service, ensuring VIP players receive priority support and quick issue resolution.
- Develop retention strategies, offering tailored promotions and incentives to maximize player satisfaction.
- Collaborate with the marketing team to create and deliver personalized campaigns for VIP players.
- Analyze key performance metrics related to VIP satisfaction, retention, and revenue contribution.
- Liaise with finance & compliance teams to ensure smooth and compliant handling of VIP transactions.
- Monitor player behavior to anticipate needs, mitigate risks, and continuously improve the VIP experience.
Qualifications & Skills
- 2+ years of experience in account management, customer relations, or a similar role within the online gaming industry.
- Proven experience managing high-value clients or VIP customers is highly desirable.
- Exceptional communication & interpersonal skills, with the ability to build trust and rapport.
- Strong organizational skills, capable of managing multiple clients and tasks simultaneously.
- Analytical mindset – ability to interpret data and make strategic decisions.
- High level of professionalism, discretion, and confidentiality.
What We Offer
- A competitive salary + performance-based bonuses.
- Opportunity to work in an international, fast-growing, and innovative company.
- Career growth & development opportunities.
- A dynamic, collaborative, and vibrant work environment.
- Access to a modern coworking space in Barcelona with shared areas, pools, a gym, a restaurant, a bar, meeting rooms, and regular social events.
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