Training and Development Specialist

4 semanas atrás

Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

We are Seeking a Training and Development Specialist

Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide supply chain, financial, HR, digital & social media, and consumer engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.

Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.

About the Role

We are currently seeking a Training and Development Specialist at Nestlé Business Services. Reporting to the CRC Nespresso Operations Lead, the successful candidate will be responsible for improving the skills, knowledge, and competencies of NBS employees facing the customer - CRC Coffee Specialist - (internal and external), helping to design and conduct training programs that will drive employee engagement and performance in the workplace.

Responsibilities

  • Conducts focused assessments of educational/training needs within the specified customer-facing population.
  • Supports in designing, developing, delivering, and evaluating a variety of responsive educational curricula and training programs within defined fields of expertise to ensure compliance with our quality service standards across all channels and points of contact.
  • Act as an ambassador and has specialized knowledge of Nespresso's products, services, and sustainability commitments, continuously learns and takes advantage of new knowledge and skills in his own work.
  • Continuously develops deep knowledge, skills, and experience around coffee, products, services, processes, and machines, proactively identifies performance/knowledge gaps and appropriates the development plan itself.
  • Verifies quality of service to ensure customer retention and sales opportunities are identified in outbound and inbound contacts.
  • Deals with challenging conversations and objections skillfully, offers CRC Experts and/or Team Leaders valuable new options and solutions, using learned methods such as objection cycles, asset listening, and open questions.

Requirements

  • University degree or equivalent in commercial or business studies is required.
  • Experience as a Customer Service Trainer or similar role (mandatory).
  • Certifications in training is an asset & Familiarity with different teaching methods and materials.
  • Premium brands expertise is an asset.
  • Analytics skills & clear communication skills (including telephone, written label).
  • Coaching training.
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
  • Proficiency in Portuguese & in English.
  • Strong work ethic and respectfulness required.
  • Labor legislation knowledge is required.

What We Offer

At NBS, we prioritize the well-being and professional growth of our team members. Joining NBS will provide you with:

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and well-being activities.
  • Competitive salary and annual bonus based on performance.
  • Flex Benefits - Choose benefits that suit you best.
  • Membership in the Nestlé Club with discounts at several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment tailored to professional needs.
  • Medical Support available at the Office (in Linda a Velha).
  • E-learning courses and training programs to help you achieve your career goals.
  • Career progression and opportunities for International Career.

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