Fraud and Financial Crime Analyst

Há 1 mês


Porto, Porto, Portugal Minacs Tempo inteiro

About the Role

We are seeking a skilled Fraud and Financial Crime Analyst to join our team in Porto, Portugal. As a key member of our operations team, you will be responsible for ensuring the quality and efficiency of our financial transactions.

Key Responsibilities

  • Prepare chargeback representment documents in accordance with specific requirements and templates based on reason codes.
  • Determine the risk level of users based on SOP criteria.
  • Verify user-provided documents to ensure authenticity and match system records.
  • Make decisions to blacklist or whitelist users based on review outcomes.
  • Identify and present observations related to potential fraud trends to senior team members.
  • Investigate reasons for transaction rejections.
  • Collect information through screenshots from multiple platforms.

Your Qualifications

  • Fluent in verbal and written English (C2).
  • University degree or equivalent educational qualification (preferably).
  • Previous experience in fraud review and/or chargeback disputes (preferably in the tech industry).
  • Understanding of payment methods including CCDC, PayPal, and E-wallets.
  • Strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process.
  • Ability to work effectively in a fast-paced team environment.
  • Adaptable and committed to continuous learning.
  • Strict adherence to organizational policies and procedures.
  • High ethical standards and commitment to confidentiality.

What We Offer

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary and performance bonus.
  • Central location in Porto, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

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