Fraud and Financial Crime Analyst
Há 1 mês
About the Role
We are seeking a skilled Fraud and Financial Crime Analyst to join our team in Porto, Portugal. As a key member of our operations team, you will be responsible for ensuring the quality and efficiency of our financial transactions.
Key Responsibilities
- Prepare chargeback representment documents in accordance with specific requirements and templates based on reason codes.
- Determine the risk level of users based on SOP criteria.
- Verify user-provided documents to ensure authenticity and match system records.
- Make decisions to blacklist or whitelist users based on review outcomes.
- Identify and present observations related to potential fraud trends to senior team members.
- Investigate reasons for transaction rejections.
- Collect information through screenshots from multiple platforms.
Your Qualifications
- Fluent in verbal and written English (C2).
- University degree or equivalent educational qualification (preferably).
- Previous experience in fraud review and/or chargeback disputes (preferably in the tech industry).
- Understanding of payment methods including CCDC, PayPal, and E-wallets.
- Strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process.
- Ability to work effectively in a fast-paced team environment.
- Adaptable and committed to continuous learning.
- Strict adherence to organizational policies and procedures.
- High ethical standards and commitment to confidentiality.
What We Offer
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
- Competitive salary and performance bonus.
- Central location in Porto, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
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