Ecommerce Fraud Analyst Position
3 semanas atrás
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
At Farfetch, we believe in operational excellence. We cover the entire order journey, from creating online content to securing payments and fraud process compliance, ensuring order fulfilment and delivery, while providing customer and partner care. In essence, we strive to create seamless and memorable luxury experiences for our customers worldwide.
Our Porto office is located in Portugal's vibrant second city, known for its history and creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break.
The RoleYou will report directly to the Fraud & Risk Investigations Manager, executing and refining our fraud prevention activities. Using advanced tools and comprehensive data analysis, you will optimize fraud detection methods, enhance overall performance, and achieve key KPIs across all regions and business units.
Main Responsibilities:- Build and maintain fraud reports and dashboards in BigQuery and Looker to enable real-time fraud analysis.
- Proactively identify and resolve fraud issues, ensuring we're balancing fraud prevention with customer experience.
- Daily monitoring and reporting of fraud KPIs.
- Produce ad hoc reports to evidence live issues and trends and develop solutions to prevent and mitigate risk.
- Design, test and implement rules & logic to prevent fraud and reduce false positives.
- Apply advanced analytical techniques to extract meaningful insights from large datasets to minimise fraud chargebacks whilst balancing customer friction.
- Work independently on fraud analytics and the analysis of large datasets to ensure appropriate feedback is given to the internal and external ML models.
- 3 + years experience working in a fast-paced ecommerce environment (ideally Fraud).
- Proficiency in SQL (SQL Server, BigQuery, or similar).
- Experience using data visualization tools (Looker, PowerBI, Tableau, or similar).
- Ability to transform data analysis into defined actions and improvement.
- Knowledge of fraud systems and controls e.g Forter, Riskified, Accertify.
- Ability to work autonomously in solving complex technical problems.
- Detail-oriented with a focus on data accuracy and quality.
- Excellent communication skills with the ability to convey technical concepts to a non-technical audience.
- Advanced in English, both written and oral.
We offer a range of benefits and rewards to support your well-being and career growth. These include:
- Health insurance for the whole family.
- Flexible working environment and well-being support and tools.
- Extra days off, sabbatical program and days for you to give back for the community.
- Training opportunities and free access to Udemy.
- Flexible benefits program.
Equal Opportunities Statement
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
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