Streaming Service Customer Support Representative

Há 5 dias


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

Supporting the Growth of the Video Streaming Industry

We are looking for a highly skilled customer support representative to join our team in Lisbon. As a support specialist for one of the world's leading online video streaming services, you will play a critical role in delivering exceptional user experiences and driving business growth.

Your primary responsibilities will include providing multi-channel support to users of the service, working closely with creators who generate revenue for our client's platform, and identifying problems to assist them in resolving these issues promptly.

To succeed in this role, you must have excellent customer support skills and experience. You should be able to communicate effectively with users, identify and resolve issues efficiently, and provide timely responses to queries.

About Our Team

We are a multicultural team based in Lisbon, dedicated to delivering exceptional support to users of our client's online video streaming service. We are passionate about delivering outstanding user experiences and driving business growth.

Key Responsibilities:

  1. Providing multi-channel support to users of the service, including email, chat, and phone support.
  2. Working closely with creators who generate revenue for our client's platform to identify and resolve issues.


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