Customer Service Representative for Streaming Services

Há 7 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo parcial

Job Description:

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Teleperformance Portugal. As a customer service representative, you will play a critical role in providing exceptional support to Viaplay users across various communication channels.

Your Key Responsibilities:

  • Guide users through account setup and login issues
  • Troubleshoot streaming quality, buffering or content playback problems
  • Provide assistance on compatibility, installation and device settings
  • Help users manage subscriptions, update payment methods and resolve billing issues
  • Assist with subscription pauses or cancellations
  • Collect and communicate user feedback for platform improvements

Requirements:

  • High school diploma required
  • Excellent communication and interpersonal skills
  • Able to handle confidential and/or highly sensitive information
  • Interest in Movies, Series, and Sports
  • Experience in Customer Service (preferred)

Benefits:

  • An international career in a multicultural environment
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Intensive training and constant familiarization phase
  • Ample opportunity to grow and evolve within our organization
  • Health Insurance since day one in the company
  • Free Portuguese language courses, water sports, soft trekking and much more


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