Global Client Services Ambassador

2 semanas atrás


Lisboa, Lisboa, Portugal Axi Tempo inteiro

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions.

Company Overview

We have heavy investment in the latest trading technology to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

As a leader in our industry, we provide exceptional support and cutting-edge tools to empower our clients to achieve their financial goals.

Compensation Package

Our competitive compensation package includes an estimated annual salary range of $80,000 - $110,000 depending on your skills and experience.

You will also receive extensive learning opportunities, such as professional training and certifications, soft skills development, 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.

Job Description

This role entails representing the Organisation & the Global Client Services department within a model that differentiates Axi brand, from its competitors globally.

  • Provide frontline support for all client interactions covering telephone, e-mail and online media: aim to exceed clients' expectations in every instance.
  • Be the first line of defence to identify, escalate and manage potential risk.
  • Undertake key functions on MT4 to meet the organisation's segregation of duties principles – e.g. filter & process client withdrawal requests.
Requirements and Qualifications

To be successful in this role, you will need:

  • Proven experience in a customer service role, preferably within the financial services industry.
  • Excellent communication and interpersonal skills with the ability to empathize with clients.
  • Native or Native Level Portuguese and proficient knowledge of the English language both verbal and written.
  • Affinity and interest in the financial markets.
Benefits

In addition to the competitive compensation package, you will enjoy:

  • Extensive learning opportunities, such as professional training and certifications.
  • Soft skills development.
  • 21 annual leave days per year.
  • 5 paid study leave days per year.
  • 1 paid volunteer day per year.

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